Customer Success Manager

present of AI; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Eve is seeking a Senior Customer & Solutions professional to manage law firm client relationships remotely across the United States. You will guide onboarding, drive adoption, and grow product usage.

A background in customer success with mid-size or larger accounts, plus the ability to explain AI tools to non-technical lawyers, and comfort with usage data and travel for client visits is required.

Responsibilities

• Own the relationship with law firm clients after signing; onboard teams and drive adoption and growth of the product.
• Explain AI capabilities to busy lawyers; translate usage data into actionable ROI stories.

Job description

Customer & Solutions · Remote - US · Senior level

This role owns the relationship with law firm clients after they sign, from getting teams up and running to keeping them engaged and growing their use of the product. A strong candidate brings several years of customer success work with mid-size or larger accounts, a working feel for how law firms operate, and the ability to explain a technical tool to busy lawyers. Comfort with usage data, managing many accounts at once, and some travel for client visits also matter.

How it fits the AI era

AI handles much of the case work the product covers, so the job shifts toward helping firms trust it, change their routines, and see real results. Spotting where a firm gets stuck, turning usage numbers into a clear story, and passing client feedback back to the product team stay human work. Lawyers will lean on a person they trust to guide them through new ways of working.

How it builds AI experience

The role gives hands‑on time with an AI platform that runs intake, case audits, demand letters, and discovery drafting for plaintiff firms. Day to day, it means learning how firms actually use these workflows and where they help or fall short. Someone building this experience can practice explaining AI output to non‑technical users and tracking which features change how a firm works.

Worth showing

• Managing a large account book
• Explaining AI to lawyers
• Usage data and ROI storytelling
• Plaintiff law firm knowledge

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Eve

An AI platform that runs case work for plaintiff‑side law firms, from intake and case audits to demand letters and discovery drafting.