Customer Success Manager

Certara; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Certara is seeking a Customer Success Manager to lead client onboarding, adoption, and ongoing support for its biosimulation software. This role focuses on life sciences clients and requires strong communication skills and industry experience.

The position is predominantly remote with opportunities for collaboration across Product, Clinical Data Consultants, and Technical Operations teams. Fluency in Portuguese is required, and experience in biopharma or CROs is preferred.

Qualifications

• Fluent Portuguese required.
• Experience in SaaS, clinical data management, biopharma, or CROs preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Serve as primary post-sale contact, onboarding and training for clients.
• Assist with upgrades and educate clients on product features.
• Advocate for client needs and communicate feedback internally.
• Analyze client data to identify usage patterns and pain points.
• Build strong relationships to ensure satisfaction and drive retention and revenue growth.

Skills

Fluent Portuguese

Job description

Role

Customer Success Manager for Certara’s biosimulation software, focusing on client onboarding, adoption, and ongoing support within the life sciences industry.

Responsibilities

serve as primary contact post-sale, facilitate client onboarding, upgrades, and training; educate clients on product features; advocate for client needs and communicate feedback internally; analyze client data to identify usage patterns and pain points; build strong relationships and ensure client satisfaction to foster retention and revenue growth.

Requirements

fluent Portuguese, relevant industry experience, strong communication and problem-solving skills; service-oriented with high attention to detail; comfortable working remotely with constant communication; experience in SaaS, clinical data management, biopharma, or CROs preferred.

HighValue

client management in biopharma, clinical data support, SaaS platform, regulatory compliance, working with top pharma and biotech clients, predominantly remote East Coast US-based.

Collaboration

involves cross-functional teams including Product Managers, Clinical Data Consultants, and Technical Operations.