Customer Success Manager

Visilayer; United States; Remote; USD 65,000 - 98,000; Full time

Job summary

Visilayer is hiring a Customer Success professional to own post-sale client relationships, onboard new clients, and ensure they receive the visibility value they pay for.

You will drive renewals and growth, and serve as the client voice inside Visilayer, coordinating with strategy, engineering, and knowledge teams to deliver results.

Qualifications

• 2+ years in customer success, account management, or client services in B2B.
• Strong relationship and communication skills, comfortable with data and reporting.
• Organized enough to manage many accounts without dropping details.
• Able to explain technical value in business terms.
• Hospitality or multi-location business experience.
• Familiarity with SEO, GEO, AEO, or AI search.

Responsibilities

• Own a portfolio of client accounts and the outcomes they get.
• Lead onboarding from kickoff to live, published knowledge layer.
• Build the relationship and report the AI visibility results clients are paying for.
• Drive renewals and surface expansion opportunities.
• Coordinate across strategy, engineering, and knowledge to deliver for clients.
• Be the client's voice in product and roadmap discussions.

Skills

Client relationship

Account management

Data reporting

SEO/GEO/AEO/AI search

Multi-location experience

Organizational skills

Job description

Customer Success · Remote, United States · Full time

Visilayer is the AI Recommendation Layer company. AI systems now decide which businesses get discovered, compared, and recommended, and most businesses are invisible or described incorrectly in those answers. We build the structured knowledge infrastructure that lets AI understand, compare, and accurately represent a business, so our clients are read correctly, completely, and confidently. The category is only just forming, and the people who join now will help define it.

The role

Own the client relationship after the sale. Onboard new clients, deliver the visibility they are paying for, drive renewals and growth, and be the voice of the client inside Visilayer.

What you will do

• Own a portfolio of client accounts and the outcomes they get.
• Run onboarding, from kickoff to a live, published knowledge layer.
• Build the relationship and report the AI visibility results clients are paying for.
• Drive renewals and surface expansion opportunities.
• Coordinate across strategy, engineering, and knowledge to deliver for clients.
• Be the client's voice in product and roadmap discussions.

What we are looking for

• 2 or more years in customer success, account management, or client services in B2B.
• Strong relationship and communication skills, and comfort with data and reporting.
• Organized enough to run many accounts without dropping details.
• Able to explain technical value in business terms.
• Hospitality or multi location business experience.
• Familiarity with SEO, GEO, AEO, or AI search.

Why Visilayer

Visilayer is early and small, which means real ownership, a short line from your work to the result, and the chance to help shape a brand new category rather than maintain an old one. We work remotely across the United States.

Visilayer is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. If you need a reasonable accommodation to apply, email [e-mail] .