Strategic Customer Success Manager - Real Estate Growth

Real Estate Excellence LLC; Sterling Heights (MI); On-site; USD 81,000 - 115,000; Full time

Job summary

Real Estate Excellence LLC in Sterling Heights, MI seeks a Customer Success Manager to own and drive revenue through strategic sales marketing. You will analyze buyer signals, qualify opportunities, and coach the team on when to engage.

Collaboration with product will position new offerings locally, while win-back planning targets churned logos. You bring a portfolio of work, strong relationship skills, and the ability to defend recommendations with confidence.

Qualifications

• Demonstrated sales marketing expertise with a portfolio or samples.
• 7+ years of experience showing strong instincts and reliability.
• Hands-on sales marketing experience capable of withstanding follow-up questions.
• Strong rapport-building skills and a positive presence.
• Ability to defend a recommendation before skeptics.
• Practical knowledge of Customer Journey Mapping; Twilio Flex is a bonus.
• Meticulous attention to detail across all deliverables.

Responsibilities

• Decode why Michigan buyers say yes and build on it.
• Qualify opportunities to pursue real revenue.
• Provide coaching signals to the sales team when buyers are ready.
• Collaborate with product teams to position offerings in Sterling Heights.
• Turn churned logos into win-back opportunities with a plan.
• Forecast demand and align marketing with sales goals.
• Write ad, email, and webpage copy that converts traffic.
• Mine escalation data to support business wins.

Skills

Sales marketing

Experience 7+ yrs

Portfolio/work samples

Interpersonal skills

Defend recommendations

Customer journey mapping

Attention to detail

Tools

Twilio Flex

Job description

Real Estate Excellence LLC in Sterling Heights, MI seeks a Customer Success Manager to own and drive revenue through strategic sales marketing. You will analyze buyer signals, qualify opportunities, and coach the team on when to engage.

Collaboration with product will position new offerings locally, while win-back planning targets churned logos. You bring a portfolio of work, strong relationship skills, and the ability to defend recommendations with confidence.