Customer Success Manager

Avolve Software Group; Salt Lake City (UT); Remote; USD 85,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where your role is pivotal in ensuring customer satisfaction and driving product adoption. This fully remote position offers the chance to work with a diverse team, providing exceptional service to clients while managing their unique business objectives. You'll be at the forefront of enhancing customer experiences, preventing churn, and contributing to the growth of a leading electronic plan review firm. If you are passionate about helping others and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Group Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Unlimited Vacation

Paid Sick Leave

Paid Holidays

Qualifications

• Bachelor's degree with strong academic performance or equivalent.
• At least 2 years’ experience in customer-facing roles.
• Excellent organizational skills and attention to detail.

Responsibilities

• Establish healthy business relationships with customers.
• Work with customers to prevent churn.
• Manage yearly renewals and customer needs.

Skills

Curiosity

Determination

Drive

Investigative Skills

Experience

Documentation Skills

Flexibility

Calmness Under Pressure

Leadership

Humility

Passion

Education

Bachelor's Degree or Equivalent

Tools

Customer Relationship Management Tools

Job description

This is a fully remote position that can be performed out of the following states:AZ,CA,CO, FL,GA, IN,MA,MI,MN,MT,NV,NC,OH, OK, PA, TN,TX,UT,VA,WA, WI

We are looking for a collaborative individual to become a valuable addition to the Avolve family by filling the crucial role of a Customer Success Manager, providing superior service to our cherished customers. We are a rapidly growing company offering flexible work schedules and a work culture filled with a diverse team of highly skilled professionals, striving to provide the best product possible. As trusted advisors, each Customer Success Manager works closely with a portfolio of customer accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, CSMs provide expertise in change management and are subject matter experts on the Avolve Software product suite, guiding customers in achieving their overall objectives and goals.

The perfect candidate for this position will have . . .

• the curiosity to want to learn as much as possible,
• the determination to not quit until the task is complete,
• the drive to be the best at what they do,
• the skills required to investigate complicated issues thoroughly,
• the experience to know how to proceed,
• the desire to document and share their findings with others,
• the flexibility to switch roles to adapt to the situation as needed,
• the ability to remain calm under pressure,
• the confidence to take charge and lead others,
• the humility to acknowledge that you do not know everything,
• the passion to always do their best

and most important, the perfect candidate will have pride in knowing that they will be working for the market’s #1 choice for electronic plan review . . . Avolve Software Corp.!

Responsibilities:

• Establish healthy business relationships with customers
• Work with customers to prevent churn
• Manage yearly renewals
• Identify customer needs and growth plans to help expand the customer footprint within Avolve Software product suite
• Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems
• Lead cross-functional initiatives to enhance the customer experience, resulting in higher satisfaction and loyalty
• Provide warm sales handoff leads from within customer organizations to the Sales team
• Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags
• Work to delight our customers throughout their journey with Avolve Software so they become evangelist
• Provide strategic input into customer success processes and contribute ideas and key action for improvement

Qualifications:

• Bachelor’s degree with strong academic performance or equivalent
• At least 2 years’ experience CX, Consulting, or similar customer facing roles
• Technical background or very strong technical aptitude with a desire to become a Avolve Software expert
• Excellent organizational skills, strong ability to manage multiple priorities effectively, and attention to detail
• Strong written and verbal communication skills, including the ability to deliver technical presentations to non-technical audiences
• Excellent problem-solving skills during stressful situations
• Ability to manage hard conversations
• Proficient in using various tools to manage customer relationships and ensure business continuity
• Demonstrated ability to work independently and lead initiatives

Benefits:

• Group Medical, Dental, Vision and Life insurance
• 401k
• Unlimited Vacation
• Paid Sick Leave & Holidays

Compensation:

• Pay Range: $85k-$95k annual salary plus bonus
• Salary will be adjusted based on geographic location

AboutAvolve – Global leading government technology

Avolve is the global market leader in electronic plan review. We digitalize the review and approval of plans for permit applications, for both citizen and commercial planning developments. This enables government jurisdictions to improve efficiency and processes, as well as optimizing the experience for both permit applicants and plan reviewers.

We have over 300 customers globally and are expanding fast, because we have a suite of best-in-class solutions that offer choice to cities, counties, municipalities, and states.

It is an exciting time to join Avolve - we are expanding into new territories and have great vision for our technology solutions. As a team we take enormous pride in the quality of our work, and our people come to work because they enjoy being part of the Avolve family and helping our customers to create safe and thriving communities.

Avolve is an equal opportunity employer committed to promoting an inclusive environment. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.

We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.