Customer Success Manager (Remote)

AppCard, Inc.; United States; Remote; USD 75,000 - 145,000; Full time

Job summary

A leading company in technology is seeking a Customer Success Manager to enhance client loyalty through data-driven marketing strategies. This role involves training clients, optimizing strategies, and driving growth. Ideal candidates will have a customer-oriented mindset and technical expertise. Join a dynamic team to support innovative solutions and foster client relationships.

Qualifications

• 1-3 years of experience required.
• Experience managing complex software/hardware implementation projects.

Responsibilities

• Train clients on using the AppCard platform.
• Drive growth within existing clients and identify upsell opportunities.
• Collaborate cross-functionally with various teams.

Skills

Customer-oriented mindset

Excellent communication skills

Tech-savvy

Fast, autonomous learner

Tools

Salesforce

JIRA

Excel

G-Suite

Job description

Job Title: Customer Success Manager

AppCard is seeking a business-oriented, tech-savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role involves positioning our industry-leading products and executing data-driven marketing strategies for our largest clients.

Responsibilities

• Train clients on using the AppCard platform
• Serve as a trusted consultant to optimize clients' loyalty and marketing strategies
• Become a product expert in the AppCard platform to leverage our offerings effectively
• Monitor usage and adoption, proactively contact clients for coaching and training
• Present AppCard’s value using data and insights
• Drive growth within existing clients, identify upsell opportunities, and generate revenue
• Support ongoing product and technology development
• Develop and execute data-driven campaigns and in-store promotions
• Assist clients with troubleshooting software and hardware issues
• Collaborate cross-functionally with implementation, development, finance, tech support, product, and marketing teams

Requirements

• 1-3 years of experience
• Customer-oriented mindset
• Excellent communication skills
• Experience managing complex software/hardware implementation projects
• Tech-savvy with understanding of front-end vs. back-end
• Retail industry knowledge is a plus
• Fast, autonomous learner
• Ability to provide technical and product support
• Preferred: experience in account management, customer success, professional services, SaaS/Tech industry
• Preferred: experience with Salesforce, JIRA, BI tools (Cognos, SiSense), Excel, G-Suite

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Technology, Information, Internet

Referrals can increase your chances of interviewing at AppCard, Inc. by 2x.

Location and Salary Information

United States: $75,000 - $145,000 (various postings)

Charlotte, NC: $90,000 - $120,000

New York, NY: $75,000 - $80,000