Customer Success Manager

KeyStaff Professionals- A Division of Midwest Staffing; Weston (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

A rapidly scaling ecommerce infrastructure company seeks a Merchant Success Manager to support high-risk merchants on an AI-powered platform. The role involves merchant acquisition, strategic growth, and providing exceptional client service in a dynamic environment.

Benefits

Performance-Based Equity

Remote Flexibility

Uncapped Earnings

Massive Career Upside

Qualifications

• 3+ years in high-risk ecommerce experience required.
• Hands-on knowledge of merchant processing essential.

Responsibilities

• Own merchant acquisition and drive strategic growth.
• Deliver white-glove support to merchants and represent the brand.

Skills

Client Service

Strategic Mindset

Entrepreneurial Streak

Job description

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KeyStaff Professionals- A Division of Midwest Staffing provided pay range

This range is provided by KeyStaff Professionals- A Division of Midwest Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $120,000.00/yr

Direct message the job poster from KeyStaff Professionals- A Division of Midwest Staffing

Recruiting Manager @ Midwest Staffing | HRM, Employee Relations

Performance-Based Equity

Keystaff Professionals is proud to partner with a rapidly scaling ecommerce infrastructure company to find an exceptional Merchant Success Manager to support high-risk merchants in thriving on an AI-powered, customizable platform built for elite DTC operators.

About the Opportunity

This company is reinventing what’s possible for direct-to-consumer brands operating in nutra, info products, trial-to-bill, and direct response verticals. Since launching in late 2023, they’ve hit 8-figure ARR and are growing 35% month-over-month.

Led by a proven founder with $150M+ in ecommerce sales and a seasoned exec team, they’re building the next billion-dollar platform for high-performing merchants who demand control, flexibility, and speed.

What You’ll Do

• Own merchant acquisition – Use your industry network and outbound skills to bring high-potential merchants onto the platform.
• Drive strategic growth – Solve complex issues like chargebacks, fraud, or processing limits with smart, scalable strategies.
• Deliver white-glove support – Be the go-to advisor helping merchants unlock product features, partner solutions, and data-driven decisions.
• Champion the brand – Represent the company in high-risk ecommerce communities, webinars, and industry events.
• 3+ years in high-risk ecommerce – Nutra, trial-to-bill, info products, or direct response experience is essential.
• Hands-on knowledge of merchant processing – You know BIN routing, reserves, chargeback thresholds, and acquirer underwriting like the back of your hand.
• Strong client service instincts – You’ve supported high-revenue, fast-scaling founders and know how to build trust quickly.
• A strategic mindset – You can break down complex growth challenges and offer simple, effective solutions.
• An entrepreneurial streak – You’re motivated by performance, not process. You want upside, autonomy, and to work with A-players.
• Uncapped earnings – Strong base + performance commissions and equity potential
• Elite clientele – Collaborate with 7–9 figure ecommerce founders daily
• Zero bureaucracy – Founder-led, fast-moving, no red tape
• Massive career upside – The right person will grow fast with the company
• Remote flexibility – If you’re the right fit, geography won’t hold you back

Sound like your kind of opportunity?

Apply directly via LinkedIn or reach out to Keystaff Professionals to explore this high-impact, high-upside role.

#hiring #ecommercejobs #payments #directresponse #highriskprocessing #nutra #merchantservices #customerstrategy #fintechcareers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Business Development

• Industries

  Retail and Technology, Information and Media

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