Remote - United States Customer Success Manager (Mid-Market) CST/EST

NEMETSCHEK AG; United States; Remote; USD 77,000 - 97,000; Full time

Job summary

A leading company seeks a Customer Success Manager to guide Mid-Market customers in effectively using their products. This role requires strong communication and relationship-building skills, with a focus on enhancing customer engagement and satisfaction. The ideal candidate will have a background in customer-facing roles and proficiency with Bluebeam products. The company offers competitive pay, comprehensive benefits, and opportunities for professional development.

Benefits

100% paid medical premiums for employees

80% paid medical premiums for dependents

Vested 401K from day one

Generous PTO

Unlimited access to BetterUp Care

Free LinkedIn Learning access

Up to $5K annual education reimbursement

Qualifications

• 5+ years in customer-facing roles or AEC roles.
• Proficiency with Bluebeam products within 6 months.

Responsibilities

• Establish trust as a valued advisor.
• Deliver exceptional experiences through communication.
• Identify new opportunities for services and influence.

Skills

Communication

Relationship Building

Listening Skills

Discovery Skills

Technology Learning

Tools

Bluebeam Products

Job description

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Customer Success Manager (Mid-Market) CST/EST

Date: Apr 28, 2025

Location: US

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe, improving the lives of design and construction professionals worldwide.

The Customer Success Manager guides Bluebeam’s Mid-Market customers to achieve their business outcomes through the effective use of Bluebeam’s products and services. Success in this role leads to greater value through deeper adoption and engagement by users.

Candidates should reside in the Eastern or Central Time Zone.

This role collaborates with teams across Bluebeam, including Technical Account Management, Sales Operations, Professional Services, Technical Support, and Legal/Security, to support customer purchases and success.

What we look for:

• 5+ years in customer-facing roles (Customer Success, Sales, Customer Service, Technical Support) or 5+ years in a professional AEC role.
• Proficiency with Bluebeam products, aiming to become a subject-matter expert within 6 months.
• Strong discovery and listening skills.
• Ability to build meaningful relationships.
• Confidence to act and drive positive outcomes.
• Excellent written and verbal communication skills.
• Experience presenting to groups of up to 150 people in person and via video conferencing.
• Comfort with learning new technology.

Responsibilities:

• Establish trust as a valued advisor by identifying success criteria and providing practical guidance.
• Deliver exceptional experiences through clear and timely communication.
• Create customer advocates and champions.
• Identify new opportunities for services, additional users, and influence.
• Partner with Sales to ensure long-term customer relationships.
• Communicate effectively with Technical Support regarding customer issues.
• Collaborate with Product Management and Marketing, sharing customer insights.
• Connect key contacts to internal departments for feedback and industry insights.

What we offer:

• A people-focused, entrepreneurial culture backed by Nemetschek.
• Competitive pay and benefits, including:
• 100% paid medical premiums for employees, 80% for dependents
• Vested 401K from day one
• Generous PTO, including sick, mental health, and volunteer days
• Unlimited access to BetterUp Care
• Work-life balance, diversity, inclusion, and individual lifestyle support.
• Opportunities for professional development, including:
• Free LinkedIn Learning access
• Up to $5K annual education reimbursement after one year

Our DEIBA mission emphasizes inclusivity, diversity, equity, and belonging, fostering an environment where everyone can contribute and thrive.

About Bluebeam:

Bluebeam is at the forefront of digital transformation in construction, with over 3 million users globally. We partner with top AEC firms and expand internationally with offices in Sweden, Germany, and the UK.

Join us to design and build your future!

Bluebeam is an equal opportunity employer committed to diversity and inclusion. We welcome applicants regardless of race, color, religion, gender, sexual orientation, age, disability, veteran status, or other protected categories.

Base pay depends on qualifications and operational considerations. Most sales roles include commissions; non-sales roles may include bonuses. We offer comprehensive benefits, including fully covered health insurance and paid time off. If this role or pay range isn't an exact fit, we encourage you to apply.

The pay range for this position is: $77,100 - $96,400 plus eligible commissions.