Customer Success Manager

Horizon Prime; Sacramento (CA); On-site; USD 70,000 - 103,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Horizon Prime in Sacramento, CA is seeking a Customer Success Manager to nurture client relationships, monitor product usage, and maximize value from our healthcare software solutions. This full-time role collaborates with sales and product teams to resolve issues and drive adoption.

We require a bachelor’s degree and at least three years in customer success or account management within tech. Strong communication, CRM and data analysis skills are essential; healthcare technology experience is a

Qualifications

• Bachelor’s degree in a related field.
• Minimum of 3 years in customer success, account management or similar in tech.
• Strong communication and interpersonal skills; CRM familiarity is beneficial.
• Experience with healthcare technology solutions is a plus.

Responsibilities

• Manage client relationships and ensure they achieve maximum value from our products and services.
• Monitor product usage and provide proactive support to address client concerns.
• Collaborate with sales and product teams to identify opportunities for improvement and enhance customer success initiatives.
• Contribute to best practices and training materials.

Skills

Client relationship management

Communication skills

Team collaboration

Education

Bachelor's degree in related field

Tools

CRM systems

Data analysis tools

Microsoft Office

Job description

Horizon Prime, a leading technology company specializing in healthcare software solutions, is seeking a Customer Success Manager in Sacramento, CA. This full-time role involves managing client relationships, monitoring product usage, and ensuring maximum value from our products and services.

In this role, you will manage client relationships, monitor product usage, and provide proactive support to ensure client satisfaction. You will collaborate with sales and product teams to address client concerns and identify opportunities for improvement, and contribute to best practices and training materials.

As a Customer Success Manager at Horizon Prime, you will work in an open and collaborative environment in Sacramento, CA. You will be part of a dedicated team focused on delivering exceptional customer experiences and driving client success.

The salary for this position ranges from $70,000 to $102,661 per year. Benefits will be discussed during the interview process.

To excel in this role, you should have a bachelor's degree in a related field and a minimum of 3 years of experience in customer success, account management, or a similar role within the technology industry. Strong communication and interpersonal skills are essential, as you will be interacting with clients and internal teams regularly. Experience with healthcare technology solutions is a plus, and familiarity with CRM systems and data analysis tools is beneficial.

The workplace is a modern, open-concept office equipped with ergonomic chairs, high-speed internet, and various collaboration tools such as video conferencing software and project management platforms. The role requires proficiency in Microsoft Office Suite, familiarity with industry-standard project management tools, and the ability to work independently and as part of a team. Candidates should be prepared to undergo a background check and a technical interview to assess their technical skills and problem-solving abilities. The position offers a attractive compensation and benefits package, including health insurance, retirement plans, and professional development opportunities.

• Manage client relationships and ensure they achieve maximum value from our products and services.
• Monitor product usage and provide proactive support to address client concerns.
• Collaborate with sales and product teams to identify opportunities for improvement and enhance customer success initiatives.
• Bachelor's degree in a related field.
• Minimum of 3 years of experience in customer success, account management, or a similar role within the technology industry.
• Strong communication and interpersonal skills.
• Experience with healthcare technology solutions is a plus.
• Familiarity with CRM systems and data analysis tools is beneficial.