Customer Success Manager

Bridgeway National Solutions; Tampa (FL); On-site; USD 80,000 - 127,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Bridgeway National Solutions in Tampa, FL is hiring a Customer Success Manager to ensure client satisfaction and drive business goals. This full-time role offers a competitive salary with strong benefits and a collaborative, growth-oriented culture.

You will monitor client satisfaction, resolve issues, and coordinate with cross-functional teams to meet client needs. This position emphasizes relationship-building and data-driven improvements in a dynamic Tampa office environment.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3-5 years of experience in customer success, account management, or a similar role in the financial services industry.
• Proven track record of achieving client satisfaction and retention goals.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Proficiency in CRM software and data analysis tools.
• Certifications such as CSM or CPM are a plus.

Responsibilities

• Monitor client satisfaction and identify areas for improvement.
• Develop and implement strategies to enhance client retention and growth.
• Build and maintain strong relationships with key clients.
• Provide exceptional customer service and support to clients.
• Coordinate with cross-functional teams to address client needs and concerns.
• Analyze client data to identify trends and opportunities for service improvement.
• Stay up-to-date with industry trends and best practices in customer success.

Skills

CRM proficiency

Data analysis

Communication skills

Problem solving

Industry knowledge

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Data analysis tools

Job description

Bridgeway National Solutions, a leading financial services firm, seeks a Customer Success Manager in Tampa, FL. This full-time role involves ensuring client satisfaction and achieving business goals. The salary range is $80,000 to $127,096 per year, based on experience and qualifications.

As Customer Success Manager, you will monitor client satisfaction, resolve issues, and provide support. You will also collaborate with teams to ensure service quality and client success. This involves regular communication with clients to understand their needs and provide solutions.

You will work in a dynamic team environment at our Tampa office. The workplace is professional and collaborative, fostering a culture of growth and innovation. The city of Tampa offers a vibrant community and numerous amenities.

The compensation package includes a salary range of $80,000 to $127,096 per year.

Benefits

• Health insurance
• Retirement plans
• Professional development opportunities

Exact benefits vary based on experience and qualifications.

Responsibilities

• Monitor client satisfaction and identify areas for improvement
• Develop and implement strategies to enhance client retention and growth
• Build and maintain strong relationships with key clients
• Provide exceptional customer service and support to clients
• Coordinate with cross-functional teams to address client needs and concerns
• Analyze client data to identify trends and opportunities for service improvement
• Stay up-to-date with industry trends and best practices in customer success

Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• 3-5 years of experience in customer success, account management, or a similar role in the financial services industry
• Proven track record of achieving client satisfaction and retention goals
• Strong communication and interpersonal skills
• Excellent analytical and problem-solving skills
• Proficiency in CRM software and data analysis tools
• Certifications such as CSM (Certified Professional in Customer Success) or CPM (Certified Professional in Project Management) are a plus

The deadline for submitting applications is set for November 22, 2026.