Customer Success Manager

LECTRA Gruppe; New York, Northern (NY, KY); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Lectra Gruppe in New York is expanding its Sustainability/Traceability team and seeks a Project Leader to drive client engagements across the globe. You will train suppliers and manage end-to-end traceability programs with major fashion brands.

The ideal candidate has 5+ years in fashion/sustainability, excellent communication in English and Spanish, strong leadership, and proven project management skills. This role is primarily remote with occasional NY office visits.

Qualifications

• Excellent written and oral communication in English and Spanish.
• 5+ years of work experience in fashion/sustainability.
• Strong leadership and organizational skills.
• Experience in managing and leading projects with cross-functional teams.

Responsibilities

• Lead customer engagements across global brand accounts and stand-alone projects.
• Train suppliers and onboard them to the traceability platform.
• Oversee end-to-end management of sustainability/traceability programs.
• Collaborate with sustainability, sourcing, IT, and business development teams.

Skills

Communication

Bilingual (Spanish/English)

Analytical thinking

Leadership

Project management

Cross-functional collaboration

Proactive problem solving

Target achievement

Education

Engineering degree

MBA

Job description

Select how often (in days) to receive an alert:

TextileGenesis™ is a pioneering traceability platform custom built for the textile ecosystem. Our system creates radical transparency from fiber - to - retail, and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5 - 6 tiers of the supplier ecosystem to create unprecedented traceability through the use of Fibercoins. TextileGenesis™ has won major innovation awards and is emerging as market-leader when it comes to full supply chain traceability in the fashion industry.

In 2023, Lectra (Technology leader in the Fashion Industry with a Euro 500M turnover based in France) entered into a partnership with TextileGenesis. As we now scale our operations, we are looking for world-class talent to lead our customer engagements across the world.

TextileGenesis™ is currently expanding its customer engagement team, and are looking for strong project leaders who want to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability, technology, and driving change in the fashion textile industry; team players and leaders who stay ahead of the curve when it comes to delivering customer excellence. We are ideally looking for someone in the New York area for this position. The position is primarily remote, with occasional time spent in our New York Office.

Sustainability/Traceability Customer Success manager requires you to be/have:

• Excellent written and oral communication
• Excellent in - Spanish and English
• Excellent analytical and presentation skills
• Excellent leadership and organizational skills
• Experienced in managing and leading projects
• Able to work with cross-functional teams and independently
• Able to analyse and predict situations, and be proactive in handling unforeseen challenges
• Proven track record of successfully achieving or over achieving the targets
• 5+years of work experience in fashion/sustainability is a must, Engineering/MBA from Tier-1/2 schools is a plus

As a Sustainability/Traceability Project leader, you will be working to support thefashion brandsand standards to understand and deploy our traceability platform. You will play a key role in training and on-boarding the suppliers, and provide support wherever necessary, ensuring the end-to-end management of the traceability programs with our global brand accounts and standard.

You will be required to collaborate closely with cross-functional teams from sustainability, sourcing and supply chain, IT, communications & business development, to supporting clients from around the world. Ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills & willingness to listen with an open mind will be key to succeed in this role.

We have a highly diverse culture with folks from technology, sustainability, supply chain, fashion and consulting background. The core values that bind us all is the willingness to challenge the status quo, to think from ‘first principles’ to solve challenging problems, and have an open, work hard and play hard culture.