Product Manager & Technical Support Engineer Textile Division

EOC Group; Town of Belgium (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Attractive salary package

Thorough training and onboarding

International exposure

Job summary

EOC Group is seeking a Product Manager & Technical Support Engineer for their Textile Division based in Wisconsin. This hybrid role requires managing product portfolios, providing technical support, and acting as a liaison between customers and internal teams. Ideal candidates hold a relevant degree, possess product management and technical support experience, and are fluent in English. This position offers an attractive salary and emphasizes collaboration across the EMEA region.

Qualifications

• Experience in product management, technical support, or application engineering within an industrial environment.
• Fluent in English; additional European languages are a plus.

Responsibilities

• Manage and develop the product portfolio throughout its full lifecycle.
• Deliver on-site and remote technical support, including machine trials and troubleshooting.
• Act as technical interface between customers and internal teams.

Skills

Product Management

Technical Support

Analytical Skills

Communication Skills

Customer Focus

Education

Bachelor’s or Master’s degree in Materials Science, Chemistry, Textile Technology, or related field

Job description

Product Manager & Technical Support Engineer Textile Division

We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands‑on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real‑life applications.

Your responsibilities

• Manage and develop the product portfolio throughout its full lifecycle (from concept to phase‑out) in close collaboration with R&D
• Translate market needs and customer feedback into product requirements and development priorities
• Define product positioning, value propositions, and technical differentiators
• Coordinate product launches, updates, and discontinuations across departments
• Monitor product performance, competitiveness, and profitability
• Provide technical expertise and training to internal stakeholders

Technical & Application Support

• Deliver on‑site and remote technical support (machine trials, testing, troubleshooting)
• Support customers during industrial trials and start‑ups
• Analyze technical issues, identify root causes, and implement sustainable solutions
• Prepare and maintain technical documentation and reports
• Act as escalation point for complex technical issues

Collaboration

• Act as technical interface between customers and internal teams
• Collect and structure customer feedback for continuous improvement
• Support Sales during customer meetings and project discussions
• Participate in customer visits, exhibitions, and industry events

Who are you?

• You hold a Bachelor’s or Master’s degree in Materials Science, Chemistry, Textile Technology, or a related field
• You have experience in product management, technical support, or application engineering within an industrial environment
• You are analytical, hands‑on, and solution‑oriented
• You combine strategic thinking with a practical, customer‑focused approach
• You communicate clearly with both technical and commercial stakeholders
• You enjoy working in an international environment and are willing to travel regularly within EMEA
• You are fluent in English (additional European languages are a plus)

What do we offer?

• A key hybrid role with strong impact on product success and customer satisfaction
• An international position with exposure across the EMEA region
• Close collaboration with R&D and direct influence on product development
• You will receive thorough training and onboarding.
• An attractive salary package with additional legal benefits.
• There is no collective holiday period: vacation days are taken in consultation with the team.
• You will join a company where human values and team spirit are highly important.