Customer Success Manager

present of AI; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Customer onboarding

Clear ticket writing

Issue tracking

Healthcare workflow basics

Calm customer calls

Job summary

Quadrant Health is seeking a dedicated role to serve as the main contact for healthcare practices using our product. You will guide clients from setup through daily use, staying organized across multiple accounts, and leading clinical calls.

You will translate patient data-driven questions about AI predictions into actionable tickets and ensure issues progress to a confirmed fix with transparent updates to customers.

Qualifications

• Experience guiding healthcare practices from setup to daily use.
• Strong organizational skills across multiple accounts.
• Ability to turn vague complaints into actionable tickets.
• Ability to follow issues through to a confirmed fix and keep customers informed.

Responsibilities

• Lead calls with clinicians and staff to understand needs and expectations.
• Translate questions about AI predictions into training, configuration fixes, or product tickets.
• Coordinate with engineering to ensure timely, effective resolutions.
• Maintain honest, proactive communication with customers throughout the process.

Skills

Account management

Clear communication

Ticket writing

Problem solving

Tools

Linear

Jira

Job description

This role is the main contact for healthcare practices using the product, guiding them from setup through daily use. A strong candidate stays organized across several accounts, leads calls with clinicians and staff, and turns vague complaints into clear tickets that engineering can act on. Following an issue through to a confirmed fix and keeping customers informed along the way matters more than technical depth.

How it fits the AI era

The product predicts disease from health records and messaging data, so customers will ask how those predictions work and whether they can be trusted. This role translates those questions into training, configuration fixes, or product tickets, which keeps judgment and clear communication central. The human side, steady follow up and honest expectations, stays with the person in the seat.

How it builds AI experience

Working here builds familiarity with AI tools used in clinical settings and the practical limits of predictions built on health data. A candidate can prepare by learning how health records and practice workflows function and by getting comfortable with ticketing tools like Linear or Jira. Handling patient information carefully is part of the daily work.

Worth showing

• Customer onboarding
• Clear ticket writing
• Issue tracking
• Healthcare workflow basics
• Calm customer calls

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Quadrant Health

Healthcare AI company that, per Y Combinator, analyzes EHR and messaging data to predict disease before it occurs.