Customer Success Manager, National

present of AI; Florida; Remote; USD 70,000 - 110,000; Full time

Job summary

Kontakt.io is seeking a Customer Success Manager with a national remit to own relationships with hospital and health system accounts, drive product adoption, track outcomes, and renewals.

A strong candidate has account management experience in healthcare or software, comfort with data on resource and patient flow, and the ability to translate operational problems into practical use of the platform.

Qualifications

• Experience in account management within healthcare or software.
• Ability to work with data on resource and patient flow.
• Strong communication with customers to drive adoption and renewals.

Responsibilities

• Own relationships with hospital and health system accounts.
• Drive product adoption and track outcomes.
• Support renewals and ensure customer success across the portfolio.

Skills

Account management

Healthcare software

Data interpretation

Customer communication

Tools

AI analytics platform

Job description

A Customer Success Manager with a national remit typically owns relationships with hospital and health system accounts, helping them adopt the product, track outcomes, and renew. A strong candidate brings account management experience in healthcare or software, comfort with data on resource and patient flow, and the ability to translate operational problems into practical use of the platform.

How it fits the AI era

Real time tracking platforms lean on AI to turn location and flow data into alerts and forecasts, so the success role shifts toward helping customers trust and act on those signals. Relationship building, adoption coaching, and judgment about what a hospital team can absorb stay human.

How it builds AI experience

This role builds hands on exposure to AI driven operational analytics in a hospital setting, including how models surface bottlenecks and how staff respond to them. Candidates can strengthen this by learning how real time location data feeds dashboards and by practicing outcome reviews with customers.

Worth showing

• Hospital workflow knowledge
• Renewal and retention record
• Clear customer communication

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Kontakt.io

Kontakt.io provides an AI-powered platform that tracks hospital resources, staff, and patients in real time, which the company says improves operational efficiency, patient flow, and staff safety.