Customer Success Manager

present of AI; New York (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Topline Pro is seeking a candidate to handle daily phone calls helping small business owners adopt a platform that builds websites, answers calls, writes quotes and sends invoices.

The ideal candidate is patient with users who have low tech familiarity, can balance many conversations and tasks at once, and demonstrates strong relationship-building skills while learning new tools quickly. Empathy and clear communication are essential to success.

Qualifications

• Candidate must be comfortable on the phone and able to guide non-technical users.

Responsibilities

• Make daily phone calls to assist small business owners in adopting the platform.
• Explain how the platform builds websites, answers calls, writes quotes, and sends invoices.
• Build relationships and manage multiple conversations and tasks concurrently.

Skills

Empathy

Phone support

Active listening

Relationship building

Multitasking

Job description

The role centers on daily phone calls to help small business owners adopt a platform that builds websites, answers calls, writes quotes and sends invoices. A strong candidate is comfortable on the phone, patient with people who have low tech familiarity, and able to manage many conversations and tasks at once. Relationship building and quick learning of new tools matter more than deep technical background.

How it fits the AI era

AI already handles much of the website building, call answering and quoting, so the human work shifts to helping owners trust and use those tools. The role stays human in listening to frustrations, simplifying explanations and spotting when a customer is about to leave. Success depends on empathy and clear communication, not on doing the AI's tasks manually.

How it builds AI experience

Working here gives hands on exposure to an AI platform that serves home service businesses, from seeing how AI answers calls to how it generates quotes and invoices. A candidate can build AI experience by learning the product deeply and explaining its AI features in plain terms to owners. That practical knowledge of AI adoption in small businesses is valuable for future roles.

Worth showing

• Patient tech explanation
• Relationship building
• Task prioritization
• Quick platform learning

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Topline Pro

An AI platform that builds the website, answers the phone, writes quotes and sends invoices for small home service businesses.