Agent Strategy Manager

present of AI; San Francisco (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

present of AI is building an AI-powered voice solution for medical practices. This role owns healthcare customer accounts after signing, guiding them through launch, renewal and expansion with data-driven improvements and clear plans.

The ideal candidate reads performance data to spot issues, communicates with executives and frontline staff, and coordinates multiple teams to deliver against customer promises.

Formación

• Several years of customer success or account management experience.
• Ability to read performance data and turn insights into action plans.
• Comfort talking with executives and with frontline staff.
• Experience owning renewals and driving expansion with healthcare customers.

Responsabilidades

• Own a set of healthcare customer accounts after contract signing across launch, renewal and expansion.
• Collaborate with product, engineering, and support to address gaps and improve outcomes.
• Translate data insights into clear, executable plans for customers and internal teams.
• Provide regular updates to executives on progress and results.
• Drive process improvements to ensure promises to customers are met.

Conocimientos

Customer success

Account management

Stakeholder communication

Renewals & expansions

Herramientas

CRM software

Data dashboards

Descripción del empleo

This role is about owning a set of healthcare customer accounts after the contract is signed, through launch, renewal and expansion. A strong candidate has a few years of customer success or account management work, reads performance data to spot problems, and turns it into clear plans. They can talk comfortably with executives and with front desk staff, and they keep several teams moving toward promises made to customers.

How it fits the AI era

The product is an AI voice agent that answers calls for medical practices, so much of the day is spent judging how well the agent is performing and what to change. Data on calls and outcomes helps find gaps, and feedback from staff helps decide what to fix. What stays human is building trust with practice leaders, handling worried customers, and explaining results in plain terms.

How it builds AI experience

Someone in this role would see how AI is rolled out in real medical offices, including how scheduling, intake and follow-up calls get tuned over time. They would learn to measure an AI agent by time saved and call handling, and to pass useful feedback to product and engineering. Without direct experience, it helps to study how practices run their phones and to practice explaining AI results to non-technical people.

Worth showing

• Account renewal and growth examples
• Data-led improvement plans
• Clear updates for executives
• Process improvement you led
• Healthcare or EHR familiarity

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Assort Health

Specialty-specific AI voice agents that answer the phone for medical practices, handling scheduling, intake, triage and follow-up.