Customer Success Manager

Egreenservices; Modesto (CA); Remote; USD 106,000 - 157,000; Full time

Benefits offered by this job

Mentorship program

Remote options

Benefits package

Job summary

Energy Advantage Corp seeks a Customer Success Manager to drive upsell and renewal conversations with existing CA accounts, using knowledge-base signals to guide sales. You will pull case studies to close stalled Modesto deals and translate customer insights into sharper campaign briefs.

Expect ownership of omnichannel support workflows and leadership-facing presentations. The role emphasizes building a Modesto network, leveraging a mentor-focused environment, and remote options as part of a

Qualifications

• Experience translating jargon into plain English.
• Account management fundamentals with CRM polish.
• Familiarity with Salesforce Service Cloud.
• Experience with omnichannel support workflows.

Responsibilities

• Drive upsell and renewal conversations with existing Energy Advantage Corp accounts.
• Feed sales with Knowledge Base signals indicating buyer readiness.
• Pull case studies to close stalled deals in Modesto.
• Translate customer insights into sharper campaign briefs.
• Segment audiences and personalize outreach to lift response rates.
• Decode why CA buyers say yes and double down on it.
• Own social media calendars and community engagement.

Skills

Plain-English communication

Account management

Salesforce Service Cloud

Omnichannel support

Public speaking

Tools

Salesforce Service Cloud

Job description

A Customer Success Manager who only follows the script will be bored at Energy Advantage Corp; we want the one who rewrites it for CA. Step into a Customer Success Manager position at Energy Advantage Corp where $106,000 - $157,000, team support, and career growth come standard.

Key Responsibilities

• Drive upsell and renewal conversations with existing Energy Advantage Corp accounts
• Feed sales the Knowledge Base Management signals that say a buyer is ready now
• Pull the craft-obsessed case study that closes a stalled Modesto deal
• A knack for translating customer insights into sharper campaign briefs
• Segment audiences and personalize outreach to lift response rates
• Decode why CA buyers say yes and double down on it
• Hands-on ownership of social media calendars and community engagement

What You'll Bring

• A communication style that translates jargon back into plain English
• Account Management fundamentals plus the Salesforce Service Cloud polish clients notice
• A Modesto network, or the hustle to build one from scratch
• Hands-on experience with modern Omnichannel Support workflows and tooling
• Demonstrated comfort presenting to manager leadership

From its base in Modesto, CA, Energy Advantage Corp has spent the last decade making Customer Success dramatically less painful for sales marketing teams everywhere. New hires ship something real in week one, because we'd rather you learn by doing.

Take $106,000 - $157,000, add a mentor invested in your rise, layer on benefits and remote options, and that is the Energy Advantage Corp offer in one breath.

Freshly bumped to active, the Modesto, CA role takes applicants today.