Operations Manager

Energy Innovation Corp; Worcester (MA); On-site; USD 100,000 - 145,000; Part time

Job summary

Family Dollar is seeking an Operations Manager in Worcester, MA for a part-time role that emphasizes quality, process improvement, and stakeholder coordination. The position offers a competitive salary range and a growth plan to expand your expertise in stakeholder management and operations leadership.

The ideal candidate brings 8+ years in customer service, strong documentation skills, and a proven ability to distinguish meaningful issues from noise.

Qualifications

• Authorized to work in the United States without sponsorship.
• 8+ years of customer service experience.
• Clarity of thought shown in tidy documentation.
• 8+ years of hands-on experience in a general role.
• Curiosity and a drive to sharpen your general craft.
• Judgment to distinguish a fire drill from an actual fire.

Responsibilities

• Hold the line on quality when deadlines start whispering shortcuts.
• Catch the Problem Solving regression a tired reviewer would miss.
• Notice the purpose-soaked gap between the spec and the shipped thing.
• Turn 8 of pattern recognition into faster general calls.
• Chase down the root cause instead of slapping on a patch.
• Defend the Attention Management fundamentals when speed tempts everyone to skip them.
• Coordinate scheduling, resources, and logistics for assigned tasks.

Skills

Customer Service

Documentation

General skills

Decision making

Problem solving

Job description

Step into an Operations Manager role where your ideas are heard, your growth is supported, and your contributions count. What you're really weighing is $100,000 - $145,000 against 6 years, with general ownership and Family Dollar growth tipping the scale.

Key Responsibilities

• Hold the line on quality when deadlines start whispering shortcuts
• Catch the Problem Solving regression a tired reviewer would miss
• Notice the purpose-soaked gap between the spec and the shipped thing
• Turn 8 of pattern recognition into faster general calls
• Chase down the root cause instead of slapping on a patch
• Defend the Attention Management fundamentals when speed tempts everyone to skip them
• Coordinate scheduling, resources, and logistics for assigned tasks

What You'll Bring

• Authorized to work in the United States without sponsorship
• 8 years of Customer Service práctica, plus a hunger for what's next
• Clarity of thought that shows up in tidy documentation
• Around 8+ years of hands-on experience in a general role
• Curiosity and a continuous drive to sharpen your general craft
• The judgment to distinguish a fire drill from an actual fire

The values-led people at Family Dollar have spent years proving that world-class Flexibility can absolutely come out of Worcester. A manager engineer and a director debate Presentation Skills ideas on equal footing in our Worcester standups.

This part-time role pays $100,000 - $145,000 and includes flexible scheduling plus a structured plan to grow your Stakeholder Management expertise.

Last touched this morning, the Operations Manager listing remains active and unfilled.