Customer Success Manager

Cargas Systems Inc; Lancaster (Lancaster County); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic and employee-owned company as a Customer Success Manager, where your role will be pivotal in ensuring customer satisfaction and success. You'll engage with clients from executives to accounting teams, providing proactive support and building strong relationships. This innovative firm values teamwork and employee ownership, offering a flexible work environment where your ideas are valued. With a focus on collaboration and open communication, you'll help shape the customer experience while achieving sales goals. If you're passionate about customer care and ready to make a difference, this opportunity is for you!

Benefits

Profit Sharing

Bonus Plan

Flexible Work Environment

Employee Ownership

Casual Dress Code

Qualifications

• 5+ years of experience in account management or sales.
• Strong communication and problem-solving skills required.

Responsibilities

• Build and maintain strong customer relationships across all levels.
• Conduct product demonstrations and training sessions.

Skills

Account Management

Sales

Communication Skills

Problem-Solving Skills

Networking

Customer Relationship Management

Data Analysis

Tools

HubSpot

Sage Intacct

Job description

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Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care, and Employee Ownership? Cargas is that company. Being recognized for 19 years on the PA Best Places to Work confirms that we do what we say.

From our employee-owned culture to our casual dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!

Join our team as a Customer Success Manager.

You'll be key to helping our customers get the most out of our product offerings and services. We're looking for someone who can build strong relationships, offer proactive support, and ensure our customers are satisfied and successful.

Your key responsibilities include:

1. Building and maintaining strong customer relationships by engaging with customers from C-Suite executives to accounting departments.
2. Regularly checking in with customers to ensure they achieve their goals and addressing any issues proactively.
3. Meeting annual sales goals aligned with Cargas’ company objectives.
4. Providing valuable feedback to product, sales, and marketing teams to improve the customer experience.
5. Conducting product demonstrations and training sessions.
6. Addressing and resolving customer concerns efficiently.

The successful candidate:

1. Has 5 years of experience in account management, sales, or a related field.
2. Possesses strong communication and problem-solving skills.
3. Demonstrates proven sales and networking abilities.
4. Is confident in presenting to top executives.
5. Can analyze customer data to identify trends and opportunities.
6. Proficiency in CRM software, particularly HubSpot.
7. Familiarity with Sage Intacct or other cloud-based ERP solutions.
8. Understanding of ERP functionality.
9. Knowledge of accounting or financial systems.