Customer Success Manager

Dev Becky Company; Fort Collins (CO); On-site; USD 70,000 - 110,000; Full time

Job summary

Dev Becky Company in Fort Collins, CO is seeking a seasoned Customer Success Manager to join our team. You will build strong client relationships, drive customer satisfaction, and ensure successful adoption of our products and services for assigned accounts.

You will collaborate with sales, product, and support, monitor health metrics, conduct regular business reviews, and guide customers toward maximizing value.

Qualifications

• 5-10 years of client-facing experience preferred in customer success or account management.
• Proficiency with Salesforce or similar CRM platforms.
• Strong communication and interpersonal skills to build trust with clients.
• Ability to collaborate across teams and manage multiple accounts.
• Detail-oriented with excellent organizational and time management skills.

Responsibilities

• Serve as the primary contact for assigned clients to ensure ongoing satisfaction and success.
• Develop and maintain client relationships to understand goals and challenges.
• Collaborate with sales, product, and support to deliver tailored solutions.
• Monitor client health metrics and identify opportunities for growth and risk mitigation.
• Conduct regular check-ins, business reviews, and training to drive adoption.
• Utilize Salesforce to manage client information, track interactions, and report metrics.

Skills

Client-facing experience

Communication

Problem-solving

Time management

Collaboration

Tools

Salesforce

Job description

Customer Success Manager

Location: Fort Collins, CO, 80524

About the Role

We are seeking an experienced Customer Success Manager to join our team in Fort Collins, CO. The ideal candidate will be passionate about building strong client relationships, driving customer satisfaction, and ensuring successful adoption of our products and services. This role requires a proactive approach to client engagement and a deep understanding of customer needs to help maximize their success.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring their ongoing satisfaction and success.
• Develop and maintain strong relationships with clients to understand their business goals and challenges.
• Collaborate with sales, product, and support teams to address client needs and deliver tailored solutions.
• Monitor client health metrics and proactively identify opportunities for growth and risk mitigation.
• Conduct regular check‑ins, business reviews, and training sessions to drive product adoption and value realization.
• Utilize Salesforce to manage client information, track interactions, and report on customer success metrics.

Qualifications

• 5-10 years of client-facing experience preferred, ideally in customer success, account management, or related roles.
• Proficiency with Salesforce or similar CRM platforms.
• Strong communication and interpersonal skills with the ability to build rapport and trust with clients.
• Problem‑solving mindset with a focus on delivering exceptional customer experiences.
• Ability to work collaboratively across teams and manage multiple client accounts simultaneously.
• Detail‑oriented with excellent organizational and time management skills.