Customer Success Manager

Sterling Marigold Corp.; Indianapolis (IN); On-site; USD 114,000 - 136,000; Full time

Job summary

Sterling Marigold Corp. in Indianapolis, IN is seeking a Customer Success Manager to help clients maximize value from our products in a manufacturing environment. You will manage relationships, monitor usage, and provide timely support, guiding customers toward success.

The role collaborates with the sales team to ensure smooth onboarding and ongoing satisfaction. A bachelor’s degree and CRM experience are preferred, with strong communication and problem-solving skills valued.

Qualifications

• Proven track record in customer success management
• Strong understanding of the manufacturing industry
• Excellent communication and problem-solving skills
• Bachelor's degree in a relevant field
• Experience with CRM software

Responsibilities

• Managing client relationships
• Monitoring product usage
• Providing support and guidance
• Tracking customer satisfaction
• Collaborating with sales team

Skills

Customer Success

CRM software

Communication

Problem solving

Education

Bachelor's degree

Tools

CRM software

Job description

Sterling Marigold Corp., a prominent player in the manufacturing industry, is hiring a Customer Success Manager in Indianapolis, IN. This full-time role offers a attractive compensation and benefits package. As a Customer Success Manager, you'll be pivotal in helping clients maximize the value of our products and services.

Your daily tasks will involve managing client relationships, tracking product usage, and providing timely support and guidance. You'll also monitor customer satisfaction and develop strategies to enhance it. Additionally, you'll collaborate with the sales team to ensure smooth onboarding and offboarding processes.

You'll join a dedicated team in Indianapolis, IN, and work with cross-functional teams to drive customer success initiatives. The workplace is designed to boost productivity and innovation, with a focus on maintaining a positive and engaging work environment.

The salary range for this position is $114,000 - $135,649 per year. Benefits are not specified.

To succeed in this role, you should have a proven background in customer success management, with a strong understanding of the manufacturing industry. You should be skilled at building and maintaining strong client relationships, and have excellent communication and problem-solving skills. A bachelor's degree in a relevant field is preferred, and experience with CRM software is beneficial.

Responsibilities

• Managing client relationships
• Monitoring product usage
• Providing support and guidance
• Tracking customer satisfaction
• Collaborating with sales team

Qualifications

• Proven track record in customer success management
• Strong understanding of manufacturing industry
• Excellent communication and problem-solving skills
• Bachelor's degree in relevant field
• Experience with CRM software