Customer Success Manager

Sterling Prime Solutions; Sacramento (CA); On-site; USD 100,000 - 161,000; Full time

Job summary

Sterling Prime Solutions in Sacramento, CA, is seeking a Customer Success Manager to ensure clients achieve success with our software solutions and services.

You will manage the customer lifecycle from onboarding to post-sale support, driving satisfaction and retention while collaborating with sales, product, and support teams. A bachelor's degree and 3–5 years in customer success are preferred.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3-5 years of experience in customer success or related role.
• Proven track record of driving customer satisfaction and retention.
• Excellent communication and interpersonal skills.
• Knowledge of CRM software and financial services a plus.

Responsibilities

• Manage the customer lifecycle from onboarding to post-sale support.
• Drive customer success with our products and services.
• Improve retention through proactive engagement.
• Provide exceptional customer support and technical assistance.
• Collaborate with sales, product, and support teams to address needs.
• Track KPIs related to customer success.
• Stay up-to-date with industry trends and best practices.

Skills

Customer success

Account management

CRM software

Communication skills

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Sterling Prime Solutions, a leading technology company specializing in software solutions for the financial services industry, is seeking a dedicated Customer Success Manager in Sacramento, CA. This full-time position offers a competitive compensation of $100,000 - $161,018 per year.

As a Customer Success Manager, you will be responsible for ensuring our clients achieve success with our products and services, driving customer satisfaction and retention. You will play a crucial role in our customer lifecycle, from onboarding to post-sale support, ensuring our clients derive maximum value from our solutions.

You will work closely with a team of professionals in a dynamic workplace in Sacramento, CA. The role requires excellent communication skills, a customer-centric approach, and a strong understanding of the financial services industry.

The compensation package is designed to attract and retain top talent, offering a base salary ranging from $100,000 to $161,018 per year. In addition to the base salary, employees may be eligible for various bonuses, including performance-based incentives, annual bonuses, and profit-sharing opportunities. The benefits package is comprehensive, covering health insurance, dental, and vision care, as well as life and disability insurance. Retirement plans, such as a 401(k) with company matching, are also provided to help employees save for their future. Furthermore, the company offers professional development opportunities, including tuition reimbursement, access to online courses, and sponsorship for industry conferences and certifications. These additional perks aim to support the overall well-being and growth of the employees.

To be successful in this role, you should have a bachelor's degree in a related field, preferably in business, marketing, or a similar discipline. You should have a proven track record in customer success, with experience in managing client relationships and ensuring customer satisfaction.

Sterling Prime Solutions is committed to fostering an inclusive and diverse workplace, and as such, is an equal opportunity employer. This means that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. The company values diversity and believes that a diverse workforce leads to greater innovation and success.

Responsibilities:

• Manage the customer lifecycle, from onboarding to post-sale support
• Ensure customers achieve success with our products and services
• Drive customer satisfaction and retention through proactive engagement
• Provide exceptional customer support and technical assistance
• Monitor customer feedback and implement improvementsCollaborate with sales, product, and support teams to address customer needs
• Track and report on key performance indicators (KPIs) related to customer success
• Stay up-to-date with industry trends and best practices in customer success

Qualifications:

• Bachelor's degree in a related field or equivalent experience
• 3-5 years of experience in customer success, account management, or a related role
• Proven track record of driving customer satisfaction and retention
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency in customer relationship management (CRM) software
• Knowledge of the financial services industry is a plus
• Ability to work independently and as part of a team