Customer Success Manager

DTN (Data Transmission Network); Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

DTN is seeking a motivated and proactive Customer Success Manager to support customers in the agriculture sector. This role involves building relationships, maximizing customer value, and developing revenue opportunities. Join DTN to help empower customers with insights that drive critical business decisions.

Benefits

Unlimited PTO

Competitive Medical, Dental, and Vision Insurance

6% 401K matching

Access to over 13,000 courses for career development

Employee Assistance Program (EAP)

Qualifications

• Experience managing a large book of business with proven customer retention.
• Background in SaaS or software companies preferred.
• Ability to thrive in a fast-paced, ambiguous environment.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Manage a renewal book of business while guiding customers to success.
• Collaborate with sales, product, and technical teams for customer experience.

Skills

Interpersonal skills

Problem-solving skills

Organizational skills

Curiosity

Results-driven

Job description

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

We have an exciting opportunity at DTN! We are seeking a Customer Success Manager to provide support for our current and new customers in our agriculture business line.

About the Position:

As our Customer Success Manager, you will be motivated and proactive by providing maximum customer value. You will be seen as a trusted partner by providing key solutions to their needs and looking to develop additional revenue opportunities through cross-selling and strategic planning to grow our customer base. You will work with customers at different stages of their lifecycle, building long-lasting relationships and creating strategies to increase the client base.

Responsibilities:

• Act as the primary point of contact for assigned clients, ensuring effective communication and problem resolution.
• Represent the 'voice of the customer' and provide feedback to internal teams to maximize customer value and retention.
• Manage a renewal book of business, guiding customers to success as their strategic advisor.
• Monitor customer health indicators via ChurnZero and prioritize your book accordingly.
• Collaborate with sales, product, and technical teams to ensure an exceptional customer experience.
• Develop a deep understanding of DTN products and stay updated with industry news, trends, and best practices.
• Use data and customer insights to identify risks and implement mitigation strategies.

Qualifications:

• Experience managing a large book of business with proven customer retention.
• Background in SaaS or software companies preferred.
• Ability to thrive in a fast-paced, ambiguous environment.
• Excellent interpersonal skills and ability to build rapport.
• Highly organized with the ability to prioritize effectively.
• Strong problem-solving skills and persistence.
• Curious with engaging questioning skills.
• Results-driven with a bias for speed and action.

Benefits from DTN:

• Unlimited PTO
• Competitive Medical, Dental, and Vision Insurance
• 6% 401K matching
• Access to over 13,000 courses for career development
• Employee Assistance Program (EAP)

The targeted base pay range for this position is $60,000 to $80,000. Compensation may increase based on performance. This role may also include variable pay and benefits.

Additional Information:

Beware of recruitment fraud. All legitimate communications will come from an official @dtn.com email or through our scheduling platform. Do not engage with suspicious messages and verify any offers with our Talent Acquisition team at [e-mail].

#LI-RM1 #LI-remote

Why DTN?

Our vision is to be the trusted source of insights for feeding, protecting, and fueling the world. Our mission is to empower customers with actionable insights. Our values are Customer-Focused, Forward-Thinking, People-Centric, and Solution-Oriented.

Join us to help make a difference!

Equal Opportunity Employer

About Us

We believe operational intelligence drives better decisions. Our team delivers innovative insights that impact our world. We foster a respectful, collaborative environment where we surpass expectations.