Customer Success Manager

EverTrue; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

EverTrue, a leading platform for donor engagement, is seeking a Customer Success Manager to manage customer relationships and ensure satisfaction. In this role, you'll collaborate closely with the Sales team and contribute to enhancing customer experiences while achieving significant retention goals. The position offers a competitive salary with additional commissions, and the company's commitment to diversity makes it an exciting opportunity to impact the educational fundraising space.

Benefits

Flexible remote work environment

Generous paid time off

Investment in professional growth

Qualifications

• 3+ years in customer success, sales or marketing.
• Strong ability to build relationships and engage.
• Excellent communication skills.

Responsibilities

• Manage the entire customer lifecycle ensuring a 90%+ retention rate.
• Collaborate with Sales to identify growth opportunities.
• Conduct account reviews to demonstrate success.

Skills

Communication

Customer Relationship Management

Sales

Account Management

Tools

Salesforce

Notion

Slack

Job description

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This range is provided by EverTrue. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Additional compensation types

Commission

Who we are:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Hundreds of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.

What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.

We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.

EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

Who you are:

• Required: 3+ years of successful experience in customer success, sales, account management, fundraising solicitation, and/or marketing in a comparable business environment.
• Required: Excellent verbal and written communication skills.
• Preferred: You have experience or knowledge selling or fundraising in the education market.
• A strong ability to build relationships, engaging meaningfully with colleagues and customers.
• The capability to plan, develop, and conduct effective and professional presentations to executive audiences, support sales efforts, identify expansion opportunities, and secure renewals.
• Comfort with strategizing account save strategies and engaging internal leadership for support.
• An enjoyment for working in an evolving and fast-paced environment, with a commitment to ongoing learning and progression.
• The ability to operate independently and own your work, even when processes may not be fully defined.
• A humble and team-oriented approach, willing to collaborate across teams to achieve shared goals.

What you’ll do:

• Manage the entire customer lifecycle, from implementation to renewal, with a focus on achieving a 90%+ gross retention rate and ensuring high customer satisfaction and advocacy.
• Delight customers through best-in-class service and authenticity, showcasing success through measurable achievements like NPS scores, Health Scores, and usage data.
• Collaborate closely with the Sales team to support account growth by identifying and qualifying cross-sell opportunities.
• Conduct regular account reviews with key leadership to demonstrate success and identify opportunities for expanding EverTrue's solutions.
• Identify opportunities for customer advocacy to support new customer acquisition and enhance industry knowledge.
• Provide actionable feedback to the Product team based on customer insights to enhance EverTrue's offerings.
• Maintain current knowledge of EverTrue products and conduct effective product training sessions.
• Commit to internal team processes and foster collaboration across the company.
• Leverage familiarity with internal tools such as Salesforce, Notion, Planhat, and Slack to support seamless operations.
• Represent EverTrue at events, driving attendance and occasionally leading webinars, leveraging your public speaking skills. (Travel required up to 25% of the time).

Why you’ll love to join our team:

We offer a comprehensive package designed to support your success, growth, and well-being.

• Compensation and Core Benefits: A base salary range of $70K - $80K, plus an uncapped sales variable of $30K+.
• We also provide robust benefits to keep you healthy and secure: We cover 80% of your premium for medical, dental, and vision insurance.
• We offer a 401k match of up to 3% to support your financial future.

Happiness & Well-Being:

Our comprehensive employee benefits and perks program provides:

• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Fundraising, IT Services and IT Consulting, and Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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