Customer Success Manager

Cyber Hire; Philadelphia (Philadelphia County); Remote; USD 50,000 - 85,000; Full time

Job summary

Cyber Hire is seeking a Customer Success Manager for early-stage SaaS startups. The role focuses on onboarding clients, enhancing product adoption, and improving user retention. Ideal candidates should have 1-3 years of relevant experience and be ready to work remotely during U.S. hours.

Qualifications

• 1–3 years in a customer-facing role (support, success, account management).
• SaaS experience is a plus — but not required.

Responsibilities

• Onboarding new clients and setting them up for success.
• Driving user engagement, retention, and expansion.
• Collaborating with product and sales teams.

Skills

Clear communicator

Proactive attitude

Organized

Tech-savvy

Job description

This range is provided by Cyber Hire. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $85,000.00/yr

Additional compensation types

Commission

Are you great with people, love solving problems, and want to work in tech?

CyberHire.ai is actively sourcing candidates for Customer Success Manager (CSM) roles at early-stage SaaS startups. These companies are looking for individuals who can build strong customer relationships, drive product adoption, and help reduce churn — all while growing their careers.

What You’ll Be Doing:

Are you great with people, love solving problems, and want to work in tech?

CyberHire.ai is actively sourcing candidates for Customer Success Manager (CSM) roles at early-stage SaaS startups. These companies are looking for individuals who can build strong customer relationships, drive product adoption, and help reduce churn — all while growing their careers.

What You’ll Be Doing:

• Onboarding new clients and setting them up for success
• Acting as the main point of contact for customer questions and feedback
• Driving user engagement, retention, and expansion
• Collaborating with product and sales teams to improve the customer experience
• Tracking usage data, renewals, and customer health metrics

Ideal Background:

• 1–3 years in a customer-facing role (support, success, account management)
• Clear communicator with a proactive attitude
• Organized, tech-savvy, and adaptable
• SaaS experience is a plus — but not required
• Ready to work full-time remotely during U.S. hours

Estimated Pay Range:

$50,000-$85,000 base + commission (Varies by partner company)

To be considered:

Please complete this short application form:

[https://cyberhire.ai/launch-your-career]

• We match qualified applicants with hiring startups weekly.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Cyber Hire by 2x

Get notified about new Customer Success Manager jobs in United States.

Austin, Texas Metropolitan Area 2 hours ago

United States $100,000.00-$140,000.00 2 weeks ago

United States $113,812.00-$122,850.00 1 week ago

Customer Success Manager - RetailTech - 60k to 65k

United States $65,000.00-$75,000.00 1 day ago

United States $75,000.00-$95,000.00 1 week ago

United States $75,000.00-$85,000.00 2 weeks ago

Los Angeles Metropolitan Area 4 weeks ago

United States $90,000.00-$115,000.00 2 weeks ago

United States $120,000.00-$168,750.00 1 day ago

United States $80,000.00-$110,000.00 4 months ago

United States $90,000.00-$125,000.00 3 days ago

United States $55,000.00-$60,000.00 5 days ago

United States $140,000.00-$140,000.00 3 weeks ago

United States $90,000.00-$145,000.00 1 month ago

Client Success Manager - Remote (Pacific or Mountain Time)

Client Success Manager - Experian Health - Remote

United States $100,649.00-$174,459.00 1 day ago

Utah, United States $90,000.00-$100,000.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.