Customer Success - Maintenance Coordinator

Home365; Phoenix (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative technology company is seeking a Maintenance Coordinator to oversee projects and enhance operations in real estate investment. This role involves managing vendor relationships, coordinating with tenants, and ensuring timely project completion. Ideal candidates are self-starters with strong communication and project management skills, ready to take ownership of their responsibilities. Join a forward-thinking firm that values reliability and agility, and contribute to transforming the real estate experience into a profitable and passive investment journey.

Benefits

Medical, dental, and vision plans

Equity opportunities

Access to wellness programs

Qualifications

• 3+ years of experience in property management or home maintenance.
• High school diploma or GED required; Bachelor's preferred.

Responsibilities

• Manage vendor and field agent network effectively.
• Coordinate emergency maintenance issues with tenants.

Skills

Project management skills

Effective communication

Critical thinking and problem-solving

Time management

Comfortable with technology

Prioritization and organization

Strategic thinking and planning

Education

High school diploma or GED

Bachelor's degree

Tools

Excel

Google Sheets

Google Calendar

Google Drive

Job description

Home365 is a Technology Company based in the heart of Silicon Valley. Post Series B Round of funding, Home365 is backed by the most respected Venture Capitalist and Corporate Venture Capitalist firms. Through cutting-edge tech, Home365 transforms how people experience investing in Real Estate—making it profitable, predictable, and passive.

The Maintenance Coordinator will oversee and coordinate projects from start to finish in their assigned regions. Responsibilities include managing relationships with external vendors and field agents, negotiating pricing, onboarding vendors, tracking inspection and repair deadlines, coordinating turnovers, following up on open repair projects, and troubleshooting with tenants.

This is a highly visible and rewarding opportunity for someone with the right DNA. Ideal candidates are self-starters, reliable, agile, trustworthy, and seek ownership and responsibility.

We are interested in candidates willing to work in our Phoenix, AZ office.

Responsibilities:

1. Management and curation of vendor and field agent network
2. Communication with vendors, field agents, tenants, owners, and team members
3. Assign projects to appropriate vendors and drive them to completion
4. Coordinate and troubleshoot with tenants to resolve emergency maintenance issues during regular business hours
5. Manage deadlines for various inspections (Codes, Section 8, Move-In, Move-Out, Annual, etc.)
6. Provide insights and contribute to the enhancement of maintenance operations

Skills and Knowledge:

• Strong proficiency in the English language
• Comfortable with technology
• Experience with Excel, Google Sheets, Google Calendar, and Google Drive
• Project management skills
• Strategic thinking and planning
• Critical thinking and problem-solving
• Prioritization, organization, and collaboration skills
• Time management
• Effective communication

Education and Experience:

• High school diploma or GED (required)
• 3+ years of experience in property management, home maintenance, account management, or similar roles
• Bachelor's degree preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds

Benefits:

Competitive compensation package, including medical, dental, and vision plans, as well as equity opportunities and access to wellness programs.