Customer Success - Maintenance Coordinator

ZipRecruiter; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology company in Phoenix, AZ is seeking a Maintenance Coordinator to oversee and coordinate maintenance projects. The role involves managing vendor relationships, ensuring project completion, and enhancing maintenance operations. Ideal candidates are self-starters with strong communication and project management skills.

Benefits

Medical plans

Dental plans

Vision plans

Equity opportunities

Access to wellness programs

Qualifications

• At least 3 years of experience in property management or similar roles.
• High school diploma or GED required, Bachelor's preferred.

Responsibilities

• Manage vendor and field agent network.
• Coordinate and troubleshoot with tenants for maintenance issues.
• Ensure completion of projects by appropriate vendors.

Skills

English

Project management

Strategic thinking

Critical thinking

Problem-solving

Time management

Communication

Education

High school diploma or GED

Bachelor's degree

Tools

Excel

Google Sheets

Google Calendar

Google Drive

Job description

Job Description

Salary:

Home365 is a Technology Company based in the heart of Silicon Valley. Post Series B Round of funding, Home365 is backed by the most respected Venture Capitalist and Corporate Venture Capitalist firms. Through cutting-edge tech, Home365 transforms how people experience investing in Real Estate - making it profitable, predictable, and passive.

The maintenance coordinator will oversee and coordinate projects from start to finish in their assigned regions. This includes managing relationships and expectations with external vendors and field agents, contacting vendors to negotiate pricing or onboard them to our network, tracking inspection and repair deadlines, coordinating turnovers, following up on open repair projects, and troubleshooting with tenants.

This is a highly visible and rewarding opportunity for someone with the right traits. Ideal candidates are self-starters, reliable, agile, trustworthy, and possess a sense of ownership and responsibility.

We are seeking candidates willing to work in our Phoenix, AZ office.

Responsibilities:

1. Management and curation of vendor and field agent network
2. Communication with vendors, field agents, tenants, owners, and team members
3. Assign projects to appropriate vendors and ensure their completion
4. Coordinate and troubleshoot with tenants to resolve emergency maintenance issues during business hours
5. Manage deadlines for various inspections (Codes, Section 8, Move-In, Move-Out, Annual, etc.)
6. Contribute insights and suggestions to enhance maintenance operations

Skills and Knowledge:

• Strong proficiency in English
• Comfortable with technology
• Experience with Excel, Google Sheets, Google Calendar, and Google Drive
• Project management skills
• Strategic thinking and planning
• Critical thinking and problem-solving abilities
• Prioritization, organization, and collaboration skills
• Effective time management
• Excellent communication skills

Education and Experience:

• High school diploma or GED (required)
• At least 3 years of experience in property management, home maintenance, account management, or similar roles
• Bachelor's degree preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds when necessary

Benefits:

Competitive compensation package, including medical, dental, and vision plans, equity opportunities, and access to wellness programs.