Customer Success Leader, Network & Digital Experience

SageNet, LLC. in; Tulsa (OK); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Office in Tulsa, OK

Job summary

SageNet in Tulsa, Oklahoma, is seeking a Customer Success Manager for Managed Network Services and Digital Experience to own customer outcomes and satisfaction across network solutions and digital signage.

You will build trusted relationships, understand customer goals, and proactively address needs across the lifecycle, focusing on satisfaction, retention, and growth while coordinating with SageNet teams.

Qualifications

• 3+ years of experience in customer success or related role.
• Experience managing customer relationships with retention and growth.
• Strong communication and relationship-building skills.
• Ability to interpret data to identify trends, risks, and opportunities.
• Proficiency with CRM systems and Microsoft Office (Excel, PowerPoint).

Responsibilities

• Own the customer relationship for managed network services and digital signage/experience solutions, ensuring onboarding and ongoing success.
• Understand client needs related to network services and digital signage; tailor solutions to deliver outcomes.
• Conduct regular check-ins, business reviews, and support to align with customer goals.
• Collaborate with internal teams to resolve issues and improve processes.
• Gather feedback to drive service improvements and customer satisfaction.
• Monitor service performance metrics and identify risks to minimize churn.
• Identify upsell and cross-sell opportunities and coordinate with Sales for expansion.
• Lead quarterly business reviews to align goals and performance data.

Skills

Customer relationships

Communication

Problem solving

Data analysis

CRM proficiency

Ownership

Education

Bachelor's degree

Tools

Salesforce

SAP

ServiceNow

Smartsheet

Job description

SageNet in Tulsa, Oklahoma, is seeking a Customer Success Manager for Managed Network Services and Digital Experience to own customer outcomes and satisfaction across network solutions and digital signage.

You will build trusted relationships, understand customer goals, and proactively address needs across the lifecycle, focusing on satisfaction, retention, and growth while coordinating with SageNet teams.