Satellite Services Client Success Manager

SageNet, Inc.

Marietta (GA)

Hybrid

USD 55,000 - 85,000

Full time

3 days ago

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Job summary

SageNet in Marietta, Georgia is seeking a Customer Success Manager for Satellite Services. You will be the trusted contact for customers, coordinating quotes, contracts, implementation, and renewals while identifying opportunities to grow the account.

Collaborate with Engineering, Operations, Service Delivery, Finance and Support to ensure on-time delivery and value realization. We value curious, organized professionals who thrive on cross-functional teamwork and customer success.

Qualifications

Bachelor's degree or equivalent combination of education and experience.
0 to 5 years in customer success, account management, or related roles.
Strong customer service, communication, and relationship-building skills.
Excellent organizational skills and ability to manage multiple priorities.
Willingness to learn new technologies and processes.
Proficiency with Microsoft Office applications.

Responsibilities

Serve as the primary point of contact for Satellite Services customers, delivering an exceptional customer experience.
Coordinate quotes, proposals, contracts, purchase orders, renewals, and onboarding activities.
Maintain regular communication to understand business needs and maximize value from SageNet's services.
Collaborate with Engineering, Operations, Service Delivery, Finance, and Support to ensure successful service delivery.
Track implementations and service changes to ensure timely, accurate delivery.
Identify opportunities to expand relationships through additional services and solutions.