Satellite Services Customer Success Lead

SageNet; Marietta (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

SageNet is seeking a Customer Success Manager for Satellite Services in Marietta, GA. You will be the trusted contact guiding customers from onboarding through renewals, coordinating quotes, contracts, and service changes, and driving ongoing value from satellite services.

The role requires a customer-first mindset, strong organization, and the ability to work across Engineering, Operations, and Support to meet commitments. Hybrid work environment in Marietta, GA.

Qualifications

• Bachelor's degree in Business, Communications, Marketing, Technology, or related field, or equivalent experience.
• 0–5 years in customer success, account management, or related customer-facing roles.
• Strong customer service, communication, and relationship-building skills.
• Strong organizational skills with ability to manage multiple priorities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact for Satellite Services customers, delivering an exceptional experience.
• Coordinate onboarding, implementation, renewals, and account growth.
• Maintain regular communication to understand business needs and maximize value.
• Collaborate with Engineering, Operations, Service Delivery, Finance, and Support to fulfill requests.
• Track interactions and renewals, ensuring accuracy and timeliness.

Skills

Customer Relationships

Account Management

Communication

Organization

Customer Service

Team Collaboration

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

SageNet is seeking a Customer Success Manager for Satellite Services in Marietta, GA. You will be the trusted contact guiding customers from onboarding through renewals, coordinating quotes, contracts, and service changes, and driving ongoing value from satellite services.

The role requires a customer-first mindset, strong organization, and the ability to work across Engineering, Operations, and Support to meet commitments. Hybrid work environment in Marietta, GA.