Leucipa Customer Success Manager - Operations

Baker Hughes Gruppe

Houston (TX)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Private medical care

Life insurance & disability

401k/retirement plan

Flexible benefits

Job summary

Baker Hughes seeks a Leucipa Customer Success Manager - Operations in Houston to drive customer value from the Leucipa platform. You will partner with delivery, product, support, and commercial teams to ensure adoption, risk reduction, and renewals.

Responsibilities include governance, KPI tracking, executive reviews, and cross-functional coordination. A bachelor’s degree and 5+ years in systems administration or related fields are preferred.

Qualifications

Bachelor’s degree in engineering, computer science, petroleum or related field.

Responsibilities

Develop and manage customer success plans aligned with business objectives.
Define and track KPIs, value drivers, and outcomes.
Lead value realization reviews and executive business reviews.
Ensure achievement of operational, production, efficiency and sustainability targets.
Establish measurable success criteria and communicate progress to stakeholders.
Drive adoption of Leucipa workflows, dashboards, AI/ML capabilities, and optimization apps.
Monitor platform utilization and identify engagement opportunities.
Coordinate training, enablement and change management activities.
Promote best practices and success stories across customer organizations.
Support adoption through collaboration with implementation and change management teams.

Skills

Consultation & influence

Strategic relationships

Customer advocacy

Outcome-based selling

Governance & reporting

Cross-functional leadership

Project coordination

Executive presentations

Education

Bachelor’s degree in engineering, computer science, or related

Tools

Analytics tools

CSM platforms

Job description

Leucipa Customer Success Manager - Operations

location Houston, Texas, United States of America category Digital Technology Job ID: R169402 Posted: Oct 2nd 2026

The Leucipa Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business value from their investment in the Leucipa digital production optimization platform. The role acts as the primary post-sales business partner, guiding customers through adoption, value realization, operational maturity, expansion opportunities, and long-term sustainment of Leucipa solutions.

Partner with the best

The Customer Success Manager serves as the bridge between customer stakeholders and Baker Hughes delivery, product, support, and commercial teams, ensuring customer objectives are translated into actionable success plans and delivered through a consistent, scalable customer success framework. This position focuses on driving adoption, reducing customer risk, accelerating time-to-value, and supporting renewal and expansion opportunities.

Consultation and influencing skills
Strategic relationship building
Customer advocacy

Business Acumen

Outcome-based selling

Program Management

Governance and reporting
Cross-functional leadership
Project coordination

Communication

Executive presentations
Business reviews
Technical-to-business translation
Workshop facilitation

Typical Reporting Relationship

Reports To: Director, Digital Operations

Key Interfaces:

Account Managers
Customer Success Team
Digital Operations & Implementation
Product Management
Technical Support
Data Science & Engineering Teams
Customer Asset Teams and Executive Sponsors

As a Digital Technology Manager, you will be responsible for:

Developing and managing customer success plans aligned with business objectives.
Defining and tracking customer KPIs, value drivers, and expected outcomes.
Leading value realization reviews and executive business reviews.
Ensuring customers achieve agreed operational, production, efficiency and sustainability targets.
Establishing measurable success criteria and communicate progress to stakeholders.
Driving adoption of Leucipa workflows, dashboards, AI/ML capabilities, and optimization applications.
Monitoring platform utilization and identifying opportunities to increase engagement.
Coordinating training, enablement, and change management activities.
Promoting best practices and success stories across customer organizations.
Supporting organizational adoption through collaboration with implementation and change management teams.

Customer Relationship Management

Serving as the trusted advisor for customer operational, technical, and business stakeholders.
Developing relationships with asset managers, production engineers, artificial lift teams, digital teams, and executive sponsors.
Conducting regular governance meetings and success reviews.
Proactively identifying risks, issues, and barriers affecting customer outcomes.
Acting as the voice of the customer within Baker Hughes.

Success Program Governance

Executing standardized customer success motions and lifecycle management processes.
Maintaining customer health scores and risk assessments.
Monitoring account health indicators, engagement levels, adoption metrics, and renewal readiness.
Escalating risks and coordinating mitigation plans with internal teams.
Ensuring predictable, repeatable customer success execution.

Cross-Functional Coordination

Partnering with:
- Sales and Commercial managers
- Digital Operations & Implementation teams
- Product Management
- Beacon & technical support
- Production & Intervention technical teams
- Data Science and Analytics teams
Coordinating delivery of customer requirements, enhancements, and issue resolution.
Aligning internal teams around customer success objectives.

Growth & Expansion

Identifying opportunities for additional modules, workflows, and digital transformation initiatives.
Supporting commercial teams through value cases and business outcome documentation.
Contributing to renewal planning and customer retention strategies.
Helping expand adoption across assets, fields, and business units.

To be successful in this role you will:

Have a bachelor’s degree in engineering, computer science, petroleum engineering, production engineering, data science, business, or related discipline.
Minimum of 5 years of experience in Systems Administration.

Desired Qualifications:

Minimum of 15 years of experience in one or more of the following: Oil & Gas production operations, Artificial Lift Systems, O&G Chemical Management, Production Optimization, Digital Oilfield Solutions, Customer Success or Digital Transformation Programs
Experience with production optimization workflows
Knowledge of artificial lift technologies (ESP, Gas Lift, PCP, Rod Lift)
Knowledge of chemical management operations
Familiar with production surveillance and well monitoring
Experience in data analytics and AI-driven optimization
Knowledge of SCADA, PI System, AVEVA, Databricks, or equivalent platforms
Knowledge of enterprise SaaS platforms and cloud solutions
Experience in change management and digital adoption programs

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Digital Technology Senior Manager - Digital Operations

About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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Location Houston, Texas, United States of America Category Digital Technology

Tackle complex challenges

Take on problems few companies can solve, building new answers for energy and industry.

Work across diverse teams, cultures and geographies. The connected Baker Hughes network stretches across more than 120 countries.

Grow in your own way. Wherever you are in your career journey, you get the opportunity to grow through challenging projects, expert support and work that stretches what you already know.

Better together. Different perspectives make the work stronger. Yours will shape the way your team, colleagues and leaders think, act and improve.

FAQ

You work in cross-functional teams that span disciplines, businesses and geographies. Work moves across those teams because that is what it takes to deliver at scale, so you are rarely working in isolation

We focus on outcomes. Depending on the role and location, that can mean flexibility in how and where you work. You are expected to contribute, challenge and build alongside others from day one.

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