Customer Success Leader – Brazil & Southern Cone Growth

Better Tomorrow Ventures; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Home office equipment allowance

Development budget

Team offsites

Job summary

Caliza is hiring a Customer Success Manager who can sell. You will own a portfolio of 10-20 B2B customers across Brazil & the Southern Cone, keep them live and happy, and grow them through upsell and expansion. Retention is the floor; account growth is how this role is measured.

This is a "0 to 1" role: you won't just follow a playbook, you'll help write it. You'll report to the Head of Customer Success and work closely with BD, Product, Engineering, Operations and Compliance.

Qualifications

• 5-7 years in Customer Success, Account Management or Implementation at a high-growth fintech, payments or B2B SaaS company.
• Proven track record of hitting expansion, upsell or account growth targets with numbers.
• Comfort working with APIs and explaining technical concepts to developers and business stakeholders.
• Deep understanding of the Brazilian financial landscape and payments (Pix, FX, local regulations).
• Commercial mindset: view every customer conversation as growth opportunity.
• Low ego and proactive cross-functional communication; translate complex requirements into actionable plans.
• Fluent Portuguese and English.
• Based in Brazil with some overlap with US East time.

Responsibilities

• Proactively identify and close upsell and cross-sell opportunities across Caliza's products to grow each customer's revenue and transaction volume.
• Lead and resolve commercial discussions including pricing, renewals, and contract expansions in coordination with Revenue and leadership.
• Guide customers from kickoff to go-live and recurring volume, resolving issues with payment flows, API integrations and account management.
• Use data to track customer health, flag churn risk or volume drops, and keep activity and pipeline up to date.
• Act as the voice of the Brazilian customer within Caliza, translating market needs into product features.

Skills

Customer Success

Account Management

Implementation

Sales

APIs

Cross-functional

Portuguese & English

Job description

Caliza is hiring a Customer Success Manager who can sell. You will own a portfolio of 10-20 B2B customers across Brazil & the Southern Cone, keep them live and happy, and grow them through upsell and expansion. Retention is the floor; account growth is how this role is measured.

This is a "0 to 1" role: you won't just follow a playbook, you'll help write it. You'll report to the Head of Customer Success and work closely with BD, Product, Engineering, Operations and Compliance.