Customer Success & Growth Lead — Brazil & Southern Cone

Caliza; United States; Remoto; USD 100.000 - 170.000; Tempo integral

Benefícios oferecidos por esta vaga

Health coverage

Paid time off and holidays

Home office or equipment allowance

Professional development budget

In-person team offsites

Resumo da vaga

Caliza is hiring a Customer Success Manager who can sell. You will own a portfolio of 10–20 B2B customers across Brazil & the Southern Cone, keep them live and happy, and grow them through upsell and expansion.

This is a "0 to 1" role: you won't just follow a playbook, you’ll help write it. You’ll report to the Head of Customer Success and work closely with BD, Product, Engineering, Operations and Compliance.

Qualificações

• 5–7 years in Customer Success, Account Management or Implementation at a high-growth fintech, payments or B2B SaaS company.
• A proven track record of hitting expansion, upsell or account growth targets.
• Comfort working with APIs and explaining technical concepts to developers and business stakeholders.
• Deep understanding of the Brazilian financial landscape and payments (Pix, FX, local regulations).
• A commercial mindset: you see every customer conversation as a chance to add value and grow the relationship.

Responsabilidades

• Proactively identify and close upsell and cross-sell opportunities across Caliza's products (USD accounts, FX, stablecoin on/off-ramps, global payouts) to grow each customer's revenue and transaction volume, and own your portfolio's expansion and NRR targets.
• Lead and resolve commercial discussions with your customers, including pricing, renewals, contract expansions and other terms, in coordination with Revenue and leadership.
• Lead customers from technical kickoff to go-live and recurring volume, and resolve issues with payment flows, API integrations and account management.
• Use data to track customer health, flag churn risk or volume drops early, and keep account activity and pipeline up to date.
• Act as the voice of the Brazilian customer within Caliza, translating local market needs into product features with BD, Product and Engineering.

Conhecimentos

Customer Success

Account Management

Implementation

APIs

Portuguese

English

Cross-functional

Ferramentas

CRM

APIs

Descrição da vaga

Caliza is hiring a Customer Success Manager who can sell. You will own a portfolio of 10–20 B2B customers across Brazil & the Southern Cone, keep them live and happy, and grow them through upsell and expansion.

This is a "0 to 1" role: you won't just follow a playbook, you’ll help write it. You’ll report to the Head of Customer Success and work closely with BD, Product, Engineering, Operations and Compliance.