Customer Success Lead — Own Growth & Relationships

Wizer - Free Security Awareness Training; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Mission-driven team

Ownership from day one

Growth opportunities

Shape customer experience at Wizer

Job summary

Wizer in Boston is seeking a proactive, detail-obsessed Customer Success Manager to own a serious book of business, guiding customers from onboarding through success plans and business reviews.

You’ll build lasting relationships, monitor health and adoption, and champion customer outcomes with data-driven discussions and proactive outreach.

If you love helping people succeed and want growth in a fast-paced cybersecurity SaaS startup, you’ll fit right in.

Qualifications

• 2–4 years of experience in a customer-facing role (CSM, account management, support, onboarding, etc.).
• Comfortable with technical work, reports, integrations, email configs, and learning new tools.
• Strong communication skills and a positive, can-do attitude.

Responsibilities

• Own customer relationships, identify risks early, and manage conversations with confidence.
• Monitor adoption, customer health, and usage trends and intervene when needed.
• Build actionable, measurable success plans in partnership with customers.
• Lead business reviews to drive customer outcomes and renewals.

Skills

Relationship building

Communication skills

Problem solving

Organized / detail-oriented

Tools

Customer success tools

Job description

Wizer in Boston is seeking a proactive, detail-obsessed Customer Success Manager to own a serious book of business, guiding customers from onboarding through success plans and business reviews.

You’ll build lasting relationships, monitor health and adoption, and champion customer outcomes with data-driven discussions and proactive outreach.

If you love helping people succeed and want growth in a fast-paced cybersecurity SaaS startup, you’ll fit right in.