Customer Success Manager - Onboarding Specialist

Wizer - Free Security Awareness Training; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Mission-driven team

Ownership from day one

Growth opportunities

Shape customer experience at Wizer

Job summary

Wizer in Boston is seeking a proactive, detail-obsessed Customer Success Manager to own a serious book of business, guiding customers from onboarding through success plans and business reviews.

You’ll build lasting relationships, monitor health and adoption, and champion customer outcomes with data-driven discussions and proactive outreach.

If you love helping people succeed and want growth in a fast-paced cybersecurity SaaS startup, you’ll fit right in.

Qualifications

• 2–4 years of experience in a customer-facing role (CSM, account management, support, onboarding, etc.).
• Comfortable with technical work, reports, integrations, email configs, and learning new tools.
• Strong communication skills and a positive, can-do attitude.

Responsibilities

• Own customer relationships, identify risks early, and manage conversations with confidence.
• Monitor adoption, customer health, and usage trends and intervene when needed.
• Build actionable, measurable success plans in partnership with customers.
• Lead business reviews to drive customer outcomes and renewals.

Skills

Relationship building

Communication skills

Problem solving

Organized / detail-oriented

Tools

Customer success tools

Job description

We are not hiring remotely for this position.

Experience Level: 2–4 years

Role Overview:

We're looking for a proactive, detail-obsessed CSM to join our Boston team. You'll own a serious book of business and help customers get the most out of Wizer, from onboarding and training to building success plans and leading Business Reviews.

What You’ll Do:

• Drive Relationships - Own customer relationships, identify risks early, and manage conversations with confidence.
• Monitor Health & Engagement - Track adoption, customer health, and usage trends and jump in early when you see a need.
• Dig In - When you hit something you don't know, you don't wait for someone to explain it. You Google it, test it, break it, and figure it out, then you actually understand it, not just work around it.
• Build Success Plans - Partner with customers to understand their goals and create actionable, measurable success plans.

What We’re Looking For:

• Organized, detail-oriented, and comfortable juggling multiple customers at once.
• 2–4 years of experience in a customer-facing role (CSM, account management, support, onboarding, etc.).
• You love working with people! Building relationships, solving problems, and helping others succeed.
• Genuinely comfortable with technical work, reports, integrations, email configs, and not intimidated by learning new tools.
• Strong communication skills and a positive, can-do attitude.
• Eager to grow your skills and make a meaningful impact in a growing startup.
• Bonus: Experience in SaaS, cybersecurity, or customer success tools.

What You'll Get:

• A fun, mission-driven team that actually enjoys working together
• Real ownership and trust from day one
• Big growth opportunities as we scale
• A chance to shape the future of the customer experience at Wizer

The ideal fit is someone who loves people, thrives on building relationships, and is excited to grow with a fast-paced startup!

Think you're the perfect fit?