Customer Success Lead – Outdoor Tech & B2B Solutions

Outdooractive GmbH; Immenstadt im Allgäu; Remote; USD 52,246 - 75,467; Full time

Benefits offered by this job

Challenging tasks and development prospects

Flexible working hours

Introductory training

Team events

Work near Allgäu mountains

Job summary

Outdooractive GmbH is seeking a Customer Success Manager to join its Business Solutions department at the head office in Immenstadt im Allgäu. In this role, you will support and develop relationships with our business customers, managing digital projects and ensuring successful implementation.

The ideal candidate will possess a relevant degree and experience in customer success management or a similar role, ideally within the tourism sector. You will work independently and proactively to exceed customer expectations while being part of a team that is passionate about outdoor sports.

Qualifications

• Initial professional experience in customer success management, account management or similar.
• Experience with digital products, data interfaces, and B2B project management.
• Strong communication skills to convey complex topics.

Responsibilities

• Support and develop existing customers to build successful relationships.
• Implement and manage digital customer projects, prepare status reports.
• Optimize and expand existing customer solutions.
• Identify opportunities for upselling and cross-selling.
• Train customers on product usage and proactively develop solutions.

Skills

Customer success management

Communication skills

Project management

Digital products

B2B environment

English

German

Presentation skills

Stakeholder engagement

Outdoor sports knowledge

Education

Degree in relevant field (business administration, marketing, tourism)

Job description

Outdooractive GmbH is seeking a Customer Success Manager to join its Business Solutions department at the head office in Immenstadt im Allgäu. In this role, you will support and develop relationships with our business customers, managing digital projects and ensuring successful implementation.

The ideal candidate will possess a relevant degree and experience in customer success management or a similar role, ideally within the tourism sector. You will work independently and proactively to exceed customer expectations while being part of a team that is passionate about outdoor sports.