Hybrid Customer Success Manager — Doctor Practices

Nitra, Inc.; Washington (District of Columbia); Hybrid; USD 50.000 - 55.000; Vollzeit

Benefits dieser Stelle

Equity

Competitive salary

Health care

Retirement benefits

Hybrid work policy

Zusammenfassung

Nitra is seeking an Associate Customer Success Manager to act as a primary contact for doctors, office managers, and practice admins. You will answer questions, resolve issues, and drive engagement with Nitra’s fintech solutions.

The role emphasizes outbound calls, proactive re-engagement, and turning conversations into actionable next steps. The candidate should have 1–3 years in customer-facing roles, excellent communication, and the ability to work with data to identify trends and

Qualifikationen

• 1–3 years in a customer-facing, sales, account management, customer success, or support role.
• Bachelor’s degree or equivalent.
• Comfortable speaking with customers over the phone and handling a high volume of interactions.
• Strong communication skills, both written and verbal.
• Data-driven and capable of using customer data to guide outreach and decisions.

Aufgaben

• Serve as a primary contact for customers, handling inbound questions and resolving day-to-day issues.
• Manage a high volume of customer interactions via phone, SMS, and email.
• Help customers understand and derive value from Nitra’s products and services.
• Proactively reach out to inactive and non-spending customers to drive re-engagement.
• Identify issues or barriers to usage and resolve them quickly.
• Follow up on open questions to ensure issues are fully resolved.
• Track customer activity and use data to target accounts needing outreach.
• Collaborate with Sales, Product, Operations, and Support to improve the customer experience.
• Learn and apply repeatable engagement and reactivation playbooks as the team scales.
• Operate with urgency and ownership in a fast-paced environment.

Kenntnisse

Customer success

Phone communication

Outbound outreach

Data-driven

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Nitra is seeking an Associate Customer Success Manager to act as a primary contact for doctors, office managers, and practice admins. You will answer questions, resolve issues, and drive engagement with Nitra’s fintech solutions.

The role emphasizes outbound calls, proactive re-engagement, and turning conversations into actionable next steps. The candidate should have 1–3 years in customer-facing roles, excellent communication, and the ability to work with data to identify trends and