Manager, Customer Success Lead

Nitra; Washington; On-site; USD 130,000 - 170,000; Full time

Job summary

Nitra is seeking a Customer Success Lead to develop a team of Customer Success Managers for its SMB and mid-market healthcare clients. This pivotal role will focus on customer utilization, retention, and expansion across Nitra’s fintech, marketplace, and AI software products.

The ideal candidate will have at least 7 years of experience in high-performance environments and a proven track record in coaching and team development. Compensation is competitive with a base salary range of $130,000 - $170,000 plus benefits.

Qualifications

• 7+ years of total work experience in high-performance SMB and mid-market environments.
• Proven success as both an individual contributor and a frontline people leader.
• Experience in VC-backed technology companies, especially during Series B-D growth stages.

Responsibilities

• Lead and develop a high-performing team of Customer Success Managers.
• Drive customer utilization, retention, and expansion for fintech, marketplace, and AI products.
• Deliver on business goals tied to card spend, marketplace spend, and AI software consumption.

Skills

High-performance team leadership

Customer utilization and retention strategies

Coaching skills

Experience in fintech and AI

Adaptability in fast-moving environments

Job description

Position Overview

You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company.

We’re looking for a Customer Success Lead to lead and develop a high‑performing team of Customer Success Managers serving Nitra’s SMB and mid‑market healthcare customers. The first priority of this role is to lead a high‑velocity team responsible for customer utilization, retention, and expansion across Nitra’s fintech, marketplace, and AI software products.

Responsibilities

• Lead and develop a high‑performing team of Customer Success Managers.
• Drive customer utilization, retention, and expansion for fintech, marketplace, and AI products.
• Deliver against ambitious business goals tied to card spend, marketplace spend, and AI software consumption.
• Coach CSMs and step into customer commercials when needed.
• Help teams execute in fast‑moving, ambiguous environments.

Qualifications

• 7+ years of total work experience, with success in high‑performance SMB and/or mid‑market customer environments.
• First as a high‑performing individual contributor, later as a frontline people leader.
• Experience in VC‑backed technology companies, especially during Series B‑D growth stages.
• Highly proactive, instinctively structured, and comfortable operating in a multi‑product, commercially oriented environment.
• Strong coaching skills for teams handling credit card and financing products, marketplace spend, and AI consumption‑based software offerings.
• Experience supporting high‑velocity SMB/mm customer segments and/or healthcare environments is strongly preferred.

Compensation

The base salary range for this full‑time position is $130,000 - $170,000 + commission + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location, skills, experience, and relevant training. Please note that the compensation details listed reflect the base salary only.

Equal Opportunity Employer

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.