Customer Success Lead: ITIL‑Driven Service Delivery

IPsoft; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Monthly Bonus Plan

Medical Insurance

Dental Insurance

Vision Care

Life Insurance

Short Term and Long Term Disability Insurance

Paid Time Off Bank

Job summary

IPsoft, located in New York, seeks a Customer Relationship Manager to enhance exceptional customer service and bridge the gap between business and technology. This role demands leadership in service delivery and optimization across complex accounts.

The ideal candidate has over 3 years of experience in IT Service Support, is ITIL certified, and possesses excellent communication skills. Benefits include medical and dental insurance, a monthly bonus plan, and paid time off.

Qualifications

• 3+ years in IT Experience with all aspects of IT Service Support.
• Experience in Customer Facing Service Delivery and Project management.
• Expertise in ITIL Process Framework – ITIL Certification.

Responsibilities

• Provide leadership to more complex accounts.
• Implement Service Improvement Plans.
• Track executive deliverables for high profile clients.
• Coordinate cross-team engagements and deployments.

Skills

IT Service Support

Customer Service Delivery

ITIL Process Framework

Communication Skills

Project Management

Six Sigma Methodologies

Job description

IPsoft, located in New York, seeks a Customer Relationship Manager to enhance exceptional customer service and bridge the gap between business and technology. This role demands leadership in service delivery and optimization across complex accounts.

The ideal candidate has over 3 years of experience in IT Service Support, is ITIL certified, and possesses excellent communication skills. Benefits include medical and dental insurance, a monthly bonus plan, and paid time off.