Client Service Delivery Lead — ITIL & MSP Expert

IPsoft; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly Bonus Plan

Medical Insurance

Dental Insurance

Vision Care

Life Insurance

Short Term and Long Term Disability Insurance

Paid Time Off Bank

Job summary

IPsoft in Austin, Texas, is seeking an individual with 3+ years of IT experience to enhance customer service quality through leadership and effective communication. The role emphasizes implementing improvement plans for complex accounts while optimizing service delivery.

Candidates should possess ITIL certification and experience in customer-facing roles. This opportunity includes benefits such as medical and dental insurance, along with a monthly bonus plan.

Qualifications

• 3+ years in IT Experience with all aspects of IT Service Support.
• Experience in Customer Facing Service Delivery and Project management.
• Expertise in ITIL Process Framework – ITIL Certification.

Responsibilities

• Provide leadership to complex accounts.
• Implement Service Improvement Plans.
• Track executive deliverables for high profile clients.
• Coordinate cross-team engagements and deployments.

Skills

Customer Facing Service Delivery

ITIL Process Framework

Project Management

Excellent Communication Skills

Education

ITIL Certification

Job description

IPsoft in Austin, Texas, is seeking an individual with 3+ years of IT experience to enhance customer service quality through leadership and effective communication. The role emphasizes implementing improvement plans for complex accounts while optimizing service delivery.

Candidates should possess ITIL certification and experience in customer-facing roles. This opportunity includes benefits such as medical and dental insurance, along with a monthly bonus plan.