Customer Service Representative

IPsoft Inc.; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Care

Short Term Disability Insurance

Long Term Disability Insurance

Paid time off

Job summary

IPsoft Inc. is looking for a Customer Service Representative in Chicago, Illinois. In this role, you will engage with a range of enterprise-level technologies, enhancing your technological expertise while answering client calls and generating reports.

The ideal candidate possesses a Bachelor's Degree and has exceptional communication and customer service skills. IPsoft offers a supportive environment with comprehensive medical and disability insurance, as well as paid time off.

Qualifications

• Excellent communication skills and telephone manner.
• Excellent organizational skills.
• CSR must have excellent customer service skills.

Responsibilities

• Answer phone calls from clients and generate reports.
• Deal with cloud architecture issues and resolve networking problems.
• Create automations and learn continuously.

Skills

Communication skills

Organizational skills

Customer service skills

Information extraction

Education

Bachelor's Degree

Job description

IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world's leading brands directly as well as more than half of the largest global IT services providers.

Job Description

As a Customer Service Representative you will be exposed to a plethora of enterprise level technologies. You will be required to learn, ask questions, work on interesting problems, answer phone calls from clients, generate and compile reports, but most of all have fun and enjoy yourself. IPsoft CSRs will be exposed to all verticals including, but not limited to, Linux, Unix, Networking, Databases, Windows. In the morning you could be dealing with cloud architecture issues, by lunch resolving a global networking problem, and wrapping up your day creating automations. Every day new and exciting opportunities present themselves.

Qualifications

• Excellent communication skills and telephone manner.
• Excellent organizational skills.
• CSR must have excellent customer service skills and the ability to extract information from end users to create accurate problem record to minimize resolution time for a senior engineer.

Requirements

• Lives for technology and wants to learn as much as possible.
• Bachelor's Degree
• Excellent verbal and written skills.
• Organized critical thinker.
• Enjoys being part of a team and helping out where needed.

Additional Information

• Medical Insurance, Dental Insurance and Vision Care
• Short Term and Long Term Disability Insurance
• Paid time off