Customer Success Lead — Hybrid, Mentoring & Growth

Egreenservices; Cary (NC); Hybrid; USD 100,000 - 154,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor for Time Management

Job summary

DigitalWave in Cary, NC is seeking an ambitious Customer Service Manager intern to drive GTM efforts for new products launched in North Carolina. You will mentor teammates, apply Jira Service Management, and help position the brand with buyers through value-based selling.

You will own weekly pipeline reporting and coaching to shift focus from discounts to value. This internship emphasizes ownership, real responsibility, and time-management growth opportunities.

Qualifications

• Experience supporting cross-functional teams in a manager capacity.
• Comfort being accountable for a safety-first outcome in an internship role.
• Strong analytical and problem-solving capabilities.
• Jira Service Management fundamentals plus the Time Management polish clients notice.
• Ability to learn new sales marketing systems quickly and apply them effectively.
• The kind of curiosity that reads the docs before asking.

Responsibilities

• Lead deeply-bought-in go-to-market efforts for products launching in NC.
• Grow brand awareness through Mentoring and Jira Service Management initiatives.
• Line up the candidly-kind sponsorships that put DigitalWave in front of buyers.
• Track pipeline performance and report results to leadership each week.
• Coach the Customer Service Manager team off discounting and onto value selling.
• Turn DigitalWave's client-focused differentiator into a thirty-second pitch.

Skills

Go-to-market

Mentoring

Time management

Cross-functional leadership

Sales systems

Analytical thinking

Tools

Jira Service Management

Job description

DigitalWave in Cary, NC is seeking an ambitious Customer Service Manager intern to drive GTM efforts for new products launched in North Carolina. You will mentor teammates, apply Jira Service Management, and help position the brand with buyers through value-based selling.

You will own weekly pipeline reporting and coaching to shift focus from discounts to value. This internship emphasizes ownership, real responsibility, and time-management growth opportunities.