Customer Experience Intern - Hybrid Support & Content

Lucid; Raleigh (NC); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Lucid Software in Raleigh, NC is seeking a motivated student to join our Customer Operations team on a hybrid schedule. You will investigate technical issues, develop product expertise, and help users through billing and account questions.

You will collaborate with Engineering, Product, Marketing and cross-functional peers, write Help Center content, monitor user metrics, and support community programs while balancing multiple initiatives and deadlines.

Qualifications

• Owns tasks with minimal supervision.
• Translates complex technical ideas into simple content.
• Strong written and verbal communication for internal and external use.
• Able to manage multiple initiatives in a fast-paced environment.
• Detail-oriented and organized; reliable team member.
• Bias toward finding solutions rather than blocking ideas.

Responsibilities

• Manage technical issues by investigating and troubleshooting problems.
• Develop and maintain technical product expertise with cross-functional peers.
• Identify and monitor key user operational metrics to drive improvements.
• Collaborate with Engineering, Product, Marketing, and other teams on issues.
• Assist in writing clear Help Center and user education content.
• Engage with users in the Lucid Community.
• Support growth of Lucid’s power user and community programs.
• Investigate and process cancellation and refunds by email.
• Resolve billing-related concerns such as downgrades and charges.
• Research accounts with payments posted and disputes activity.
• Understand product offerings and update billing processes accordingly.
• Communicate and follow up with customers clearly and timely.

Skills

Communication skills

Analytical thinking

Problem solving

Ownership

Team player

Independent work

Education

Bachelor's degree candidate

Job description

Lucid Software in Raleigh, NC is seeking a motivated student to join our Customer Operations team on a hybrid schedule. You will investigate technical issues, develop product expertise, and help users through billing and account questions.

You will collaborate with Engineering, Product, Marketing and cross-functional peers, write Help Center content, monitor user metrics, and support community programs while balancing multiple initiatives and deadlines.