Customer Success Lead – Enterprise Safety Solutions

Becklar, LLC; Ogden (UT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) plan

Parental leave

Wellbeing perks

Generous PTO

Job summary

Becklar, LLC in Ogden, Utah is seeking a Customer Success Specialist to liaison with Connected Safety customers, including enterprises and resellers. You will help align Becklar processes with client needs, train partners on the latest capabilities, answer questions, and provide technical support.

You will assist in creating training materials and business reports, representing Becklar and its values for Workforce Safety customers, with occasional travel as needed.

Qualifications

• Bachelor’s degree required in business or technical field.
• Energetic and professional personality.
• Ability to travel occasionally.
• Proficiency with Microsoft Office/Google products.
• Strong interpersonal skills and teamwork.
• Self-management with moderate supervision.
• Team player with can-do attitude and results focus.
• Problem solving with deadline orientation.
• Excellent attention to detail and time management.

Responsibilities

• Account Management: be primary contact with enterprises and resellers; train clients on functionality and updates; assist after-hours support.
• Client Engagement: research needs, communicate solutions, and build relationships across multiple contacts.
• Content Creation: update training materials for Becklar Workforce Safety solutions.
• Reporting: create and maintain weekly, monthly, and annual reports.
• Industry Knowledge: stay informed on account management, safety software, mobile apps, devices.
• Professionalism and security: uphold integrity and adapt to duties; others as required.

Skills

Energetic personality

Professional demeanor

Travel flexibility

MS Office

Google Workspace

Interpersonal skills

Self-management

Team player

Deadline oriented

Creative problem solving

Attention to detail

Education

Business or Technical Bachelor’s degree

Job description

Becklar, LLC in Ogden, Utah is seeking a Customer Success Specialist to liaison with Connected Safety customers, including enterprises and resellers. You will help align Becklar processes with client needs, train partners on the latest capabilities, answer questions, and provide technical support.

You will assist in creating training materials and business reports, representing Becklar and its values for Workforce Safety customers, with occasional travel as needed.