Customer Success Lead — Data Center Solutions

Nortek Air Solutions, LLC; Sacramento (CA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life

STD/LTD

FSA/HSA

401(k) with company contributions

Career development opportunities

Competitive compensation package

Job summary

Nortek Data Center Cooling is seeking a Customer Success Manager to serve as the primary operational liaison with key customer accounts in the United States. You will own order management, schedules, and issue resolution to deliver a world-class customer experience.

You’ll collaborate with Demand Planning, Operations, Supply Chain, Logistics, and Field Service to meet commitments, drive transparency, and coordinate multiple priorities in a fast-growing environment.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field.
• 3+ years of experience in customer success, account management, project management, or a related role.
• Strong ability to build relationships and influence cross-functional teams.
• Excellent verbal, written, and presentation skills.
• Proficiency with ERP systems and MS Office applications.

Responsibilities

• Serve as the primary operational liaison between Nortek Data Center Cooling and key customer accounts.
• Manage customer order fulfillment, delivery coordination, and proactive issue resolution.
• Lead recurring customer meetings to communicate schedules, risks, and opportunities.
• Collaborate with Supply Chain, Manufacturing, Logistics, Planning, and Field Service teams.
• Monitor performance metrics and drive continuous improvement initiatives.

Skills

Relationship building

Cross-functional coordination

Project management

Customer success

Communication

Education

Bachelor's degree in Business, Supply Chain, Operations, Engineering, or related field

Tools

ERP systems

Microsoft Office

SAP

Oracle

Microsoft Dynamics

Job description

Nortek Data Center Cooling is seeking a Customer Success Manager to serve as the primary operational liaison with key customer accounts in the United States. You will own order management, schedules, and issue resolution to deliver a world-class customer experience.

You’ll collaborate with Demand Planning, Operations, Supply Chain, Logistics, and Field Service to meet commitments, drive transparency, and coordinate multiple priorities in a fast-growing environment.