Customer Success Manager, AI Data Center Solutions

Nortek Data Center Cooling; Oklahoma; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

STD

LTD

FSA

HSA

401(k) Plan with company contributions

Job summary

Nortek Data Center Cooling seeks a Customer Success Manager to serve as the primary operational liaison between the company and key customer accounts. You will ensure a world-class experience through proactive order management, schedule coordination, clear communication, and issue resolution.

You will lead cross-functional collaboration with Supply Chain, Manufacturing, Logistics, and Field Service teams to meet delivery goals, manage risks, and drive continuous improvement while delivering

Qualifications

• Bachelor's degree in a related field.
• 3+ years in customer success or related roles.
• Strong relationship-building and cross-functional collaboration.
• Excellent verbal, written, and presentation skills.
• ERP systems and MS Office proficiency.

Responsibilities

• Serve as the primary operational liaison for customer accounts.
• Drive proactive order management and scheduling with stakeholders.
• Lead customer meetings to review schedules, risks, and actions.
• Coordinate cross-functional teams to ensure on-time delivery.
• Analyze performance metrics and drive improvements.

Skills

Relationship building

Communication skills

Multitasking

Analytical thinking

ERP proficiency

Education

Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field

Tools

Microsoft Office

ERP systems

Reporting tools

Job description

Nortek Data Center Cooling seeks a Customer Success Manager to serve as the primary operational liaison between the company and key customer accounts. You will ensure a world-class experience through proactive order management, schedule coordination, clear communication, and issue resolution.

You will lead cross-functional collaboration with Supply Chain, Manufacturing, Logistics, and Field Service teams to meet delivery goals, manage risks, and drive continuous improvement while delivering