Customer Success Manager

Nortek Data Center Cooling; Oklahoma; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

STD

LTD

FSA

HSA

401(k) Plan with company contributions

Job summary

Nortek Data Center Cooling seeks a Customer Success Manager to serve as the primary operational liaison between the company and key customer accounts. You will ensure a world-class experience through proactive order management, schedule coordination, clear communication, and issue resolution.

You will lead cross-functional collaboration with Supply Chain, Manufacturing, Logistics, and Field Service teams to meet delivery goals, manage risks, and drive continuous improvement while delivering

Qualifications

• Bachelor's degree in a related field.
• 3+ years in customer success or related roles.
• Strong relationship-building and cross-functional collaboration.
• Excellent verbal, written, and presentation skills.
• ERP systems and MS Office proficiency.

Responsibilities

• Serve as the primary operational liaison for customer accounts.
• Drive proactive order management and scheduling with stakeholders.
• Lead customer meetings to review schedules, risks, and actions.
• Coordinate cross-functional teams to ensure on-time delivery.
• Analyze performance metrics and drive improvements.

Skills

Relationship building

Communication skills

Multitasking

Analytical thinking

ERP proficiency

Education

Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field

Tools

Microsoft Office

ERP systems

Reporting tools

Job description

Maximize your potential. Minimize your footprint.

Nortek Data Center Cooling builds custom cooling systems for the world’s most demanding AI data centers. Every solution is engineered to the customer’s exact requirements, giving operators equipment that’s designed to fit their site and their program.

That same focus drives how we work with customers. We stay proactive, communicate clearly, and keep projects moving with consistency, accuracy, and speed. A fanatical customer experience is just how we operate.

Our culture is straightforward and collaborative. We move quickly, solve problems directly, and trust people to take ownership. If you like working in a place where decisions are made fast and teamwork actually means something, you’ll feel at home here.

With the backing of Madison Air and the broader Madison Industries family, we pair custom engineering with the scale and stability needed to support large, complex programs.

Nortek Data Center Cooling is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Nortek Data Center Cooling offers a comprehensive compensation and benefits package.

• Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions.

Job Summary

Summary/Objective:

The Customer Success Manager serves as the primary operational liaison between Nortek Data Center Cooling and key customer accounts. This role is responsible for ensuring a world‑class customer experience through proactive order management, schedule coordination, communication, and issue resolution.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for customer order fulfillment and delivery-related activities.
• Build trusted relationships with customer stakeholders, general contractors, sourcing teams, and project teams.
• Lead recurring customer meetings to communicate schedules, risks, opportunities, and action plans.
• Deliver a proactive and responsive customer experience while maintaining clear and consistent communication.

Order & Delivery Management

• Manage customer demand schedules and order activity to ensure accurate and timely fulfillment.
• Coordinate customer pull-in and push-out requests while balancing operational requirements.
• Ensure customer orders are entered, validated, and confirmed promptly.
• Partner with internal planning and operations teams to maintain accurate delivery schedules and support on-time performance goals.

Cross-Functional Coordination

• Collaborate with Supply Chain, Manufacturing, Logistics, Planning, and Field Service teams to support customer commitments.
• Identify potential risks affecting delivery, commissioning, or customer satisfaction and drive resolution plans.
• Facilitate communication across internal and external stakeholders to ensure alignment and accountability.
• Support delivery readiness, commissioning coordination, and customer handoff activities.

Performance & Continuous Improvement

• Monitor customer performance metrics, supplier scorecards, and operational KPIs.
• Analyze trends, identify improvement opportunities, and implement corrective actions when needed.
• Gather and communicate customer feedback to drive service improvements and strengthen long‑term partnerships.
• Support Quarterly Business Reviews through data analysis, presentation development, and customer‑facing discussions.

Qualifications

Required

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field.
• 3+ years of experience in customer success, account management, project management, supply chain, order management, operations, or a related customer-facing role.
• Strong ability to build relationships and influence cross‑functional teams.
• Excellent verbal, written, and presentation skills.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Strong analytical and problem‑solving capabilities.
• Proficiency with ERP systems, reporting tools, and Microsoft Office applications.

Preferred

• Experience supporting customers in manufacturing, industrial equipment, HVAC, or data center environments.
• Exposure to demand planning, supply chain operations, or customer fulfillment processes.
• Experience leading customer business reviews and executive‑level communications.
• Familiarity with ERP platforms such as SAP, Oracle, Infor, or Microsoft Dynamics.

What Will Make You Successful

• Customer‑first mindset with a passion for creating exceptional experiences.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with both operational teams and executive stakeholders.
• Skilled at navigating ambiguity, solving problems, and driving accountability.
• Comfortable working in a collaborative, high‑growth environment where priorities can shift quickly.

Why Join Nortek Data Center Cooling?

• Help power the next generation of AI and hyperscale data centers.
• Join a rapidly growing organization with significant career development opportunities.
• Work alongside talented teams solving complex customer and operational challenges.
• Make a direct impact on customer satisfaction, business performance, and long‑term growth.