Customer Success Manager - AI Data Center Partnerships

Nortek Air Solutions, LLC; Oklahoma; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD

LTD

FSA

HAS

401(k) Plan with company contributions

Job summary

Nortek Data Center Cooling is hiring a Customer Success Manager to act as the main operational liaison between the company and key customer accounts. You will ensure a world-class customer experience through proactive order management, schedule coordination, communication, and issue resolution.

You will collaborate with Demand Planning, Operations, Supply Chain, Logistics, and Field Service to meet commitments while maintaining transparency and execution excellence in a fast-growing environment.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field.
• 3+ years of experience in customer success, account management, project management, supply chain, or a related customer-facing role.
• Strong ability to build relationships and influence cross-functional teams.
• Excellent verbal, written, and presentation skills.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency with ERP systems and Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact for customer order fulfillment and delivery-related activities.
• Lead recurring customer meetings to communicate schedules, risks, opportunities, and action plans.
• Coordinate demand schedules and order activity to ensure accurate and timely fulfillment.
• Collaborate with Supply Chain, Manufacturing, Logistics, Planning, and Field Service to support customer commitments.

Skills

Relationship building

Communication

Presentation skills

Project management

Analytical thinking

Education

Bachelor's degree in Business or related field

Tools

SAP

Oracle

Infor

Microsoft Dynamics

Job description

Nortek Data Center Cooling is hiring a Customer Success Manager to act as the main operational liaison between the company and key customer accounts. You will ensure a world-class customer experience through proactive order management, schedule coordination, communication, and issue resolution.

You will collaborate with Demand Planning, Operations, Supply Chain, Logistics, and Field Service to meet commitments while maintaining transparency and execution excellence in a fast-growing environment.