Data Center Service Coordinator

Nortek Air Solutions, LLC; Oklahoma; On-site; USD 30,000 - 41,000; Full time

Job summary

Nortek Data Center Cooling is seeking a Service Program Coordinator to support customers, field technicians, and partners. You will manage inquiries, coordinate activities, process quotes, and ensure timely issue resolution in a fast-paced environment.

You will work with ERP/CRM systems, handle parts orders, and provide accurate documentation. This role offers growth opportunities within a dynamic, data-center cooling business in Oklahoma.

Qualifications

• Associate's degree or equivalent combination of education and relevant experience.
• 3+ years of customer service, service operations, technical support, order management, field service coordination, or related operational experience.
• Demonstrated ability to think independently, exercise sound judgment, and apply critical-thinking skills to solve problems and make informed decisions.
• Proven ability to evaluate information for accuracy and reasonableness, identify potential issues, and take appropriate action with minimal supervision.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Proven track record of taking ownership of projects, processes, or initiatives with minimal oversight.
• Strong problem-solving, communication, and organizational skills.
• Experience coordinating activities across multiple departments and stakeholders.

Responsibilities

• Serve as the primary point of contact for customers, field technicians, and service partners via phone, email, and service portals.
• Provide professional, responsive, and solution-oriented support for parts inquiries, service requests, and general equipment questions.
• Resolve routine customer issues during the first interaction whenever possible using established troubleshooting tools, documentation, and knowledge resources.
• Escalate complex technical concerns to Technician II or leadership while ensuring customers receive seamless support and regular updates.
• Apply critical thinking and sound judgment to evaluate orders, requests, and operational activities, ensuring accuracy and identifying discrepancies before they impact customers or operations.
• Utilize a "reasonability test" approach when reviewing data, processes, and transactions to proactively identify potential errors, risks, or improvement opportunities.
• Identify process inefficiencies and recommend improvements that enhance customer experience, operational effectiveness, and overall service performance.
• Open, document, and triage service and warranty cases, including commissioning, preventive maintenance, break/fix, and extended warranty events.

Skills

Customer service

Operations coordination

Critical thinking

Problem solving

Ownership

Communication

Analytical skills

Organizational skills

Team collaboration

Education

Associate's degree

Bachelor's degree

Tools

ERP

CRM

Job description

Nortek Data Center Cooling is seeking a Service Program Coordinator to support customers, field technicians, and partners. You will manage inquiries, coordinate activities, process quotes, and ensure timely issue resolution in a fast-paced environment.

You will work with ERP/CRM systems, handle parts orders, and provide accurate documentation. This role offers growth opportunities within a dynamic, data-center cooling business in Oklahoma.