Data Center Service Operations Lead

Nortek Data Center Cooling, LLC; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Nortek Data Center Cooling, LLC in Oklahoma City is seeking a Service Program Coordinator to support customers, field technicians, and service partners. You will manage inquiries, processing orders and quotes, and ensure timely resolution of issues within a fast-paced service organization.

The role emphasizes ownership of assigned processes from initiation to resolution, with a focus on critical-thinking, accuracy, and continuous improvement in service operations for data center cooling systems.

Qualifications

• Associate's degree or equivalent required.
• 3+ years in customer service, service operations, or related roles.
• Experience coordinating activities across departments and stakeholders.

Responsibilities

• Serve as the primary contact for customers, field technicians, and service partners via phone, email, and service portals.
• Identify and verify replacement parts and process orders in INFOR ERP with accuracy.
• Generate standard quotations and follow up on outstanding quotations and inquiries.
• Open and triage service and warranty cases, coordinating technician dispatch and status updates.
• Document interactions and resolutions in ERP/CRM and support continuous improvement efforts.

Skills

Customer service

Problem solving

Communication

Organizational skills

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

Infor ERP

CRM systems

Job description

Nortek Data Center Cooling, LLC in Oklahoma City is seeking a Service Program Coordinator to support customers, field technicians, and service partners. You will manage inquiries, processing orders and quotes, and ensure timely resolution of issues within a fast-paced service organization.

The role emphasizes ownership of assigned processes from initiation to resolution, with a focus on critical-thinking, accuracy, and continuous improvement in service operations for data center cooling systems.